Easily access and manage your policy with the HIF Member App.

View and manage your policy details on the go
Claim on the go
Submit and keep track of your claims, and much more

When you log in for the first time, you’ll be asked for your HIF member number and password. You’ll then be prompted to set up a PIN, Touch ID or Face ID for an easier experience next time.

Don’t have an HIF member account? We can guide you through the registration in the App.

For any feedback, please get in touch with us via email at

Please note: This App is not suitable for seeking medical attention in an emergency.

What’s New

Version 4.0.2

Styling changes

Ratings and Reviews

4.3 out of 5
3 Ratings

3 Ratings

Dp131168 ,

Fantastic app

First time user of the app that a representative from HIF I formed me of and so far very impressed! As a new mom with no free time on her hands with a very active crawler being able to take a photo of my receipts to claim and send away in seconds is just awesome! In the past I would have to scan the receipts and then attach to email that wasn’t hard but I would have to log onto my laptop then scan then email. Now I just open the app, click and send! As a long tome member I’ve always been impressed with HIF’s fantastic customer service. Good work HIF and thank you!

Peter N Lewis ,

What a regression

The latest version is a distinct regression in making a claim. More actions required. The previous version was nicely streamlined. Disappointed.

Shx8 ,

Getting worse

I started using this app when it was first created and it worked really well on my phone, either over home wi/fi or using cellular data. Plus I could upload 6/7 claims at at time, thus saving you paper since you can’t seem to amalgamate claims submitted separately but on the same day! Then, about 2 years a go, after an update it would only upload 1 or 2 claims at a time via home wi-fi, any larger and I would have to do it by cellular data (which was annoying since we have unlimited home wi-fi, and I couldn’t understand why my wi-fi could stream movies with ease and not upload a much smaller claims file!). Fast forward to today and suddenly the app doesn’t even recognise my cellular data and thinks I’m not connected to the internet, and if I use home wi-fi can still only do 1 or 2 claims at a time. Seriously, what is going on with this app??? Please return it to its original state when it wasn’t fancy but did what it needed to do!

App Privacy

The developer, Health Insurance Fund of Australia Limited (HIF), indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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