Hik-Connect - for End user 4+

I have just had my Hikvision gate camera intercom and door controller just installed(yesterday!)… but after operating from away via the internet and my wifi i realise i have no way of telling if the DEA gate is closed, partly open or fully open. All actions To operate the gate are labelled “open gate” even when its fully open and i wish to close it. Have i missed something or is there a setting to help me..?

It’s okay! Firstly it’s expensive so you want it to be really easy to use and worth the money.
I don’t understand why you can’t get notification for garage door reeders? Eufy do a cheap magnet that can notify through the app if a garage door is being opened or closed or left open. I don’t understand what’s the point in installing a garage door reed when it’s difficult to go into the app and see if it’s open or closed. This doesn’t help if you’re away and you want to get an instant app notification if a garage door has been opened or left open. Secondly, it’s hard to answer the intercom on the phone via the app because of the face authentication you have to go through first. By the time I can answer it, go through the authentication and then answer the intercom it’s a long time. I get it’s for security purposes but there should be a quicker way.

If I had looked carefully into the app I probably wouldn’t have invested in this product and may not do so next time unless it improves. the app is okay but not great not particularly user-friendly. You cannot move the cameras or devices up and down the menu. They appear in the order in which they were installed and cannot be changed for more frequently used to be at the top. There’s no homepage with hot button options to house frequently used actions which means to do things like opening garage door it takes many clicks to dig into the app to find the right button. It would also be handy to be able to choose the display icons to use for elements such as arm or disarm the alarm because the pictures are not particularly easy to read. Even if there were options to say words such as arm and disarm would make it much easier to use on a daily basis. Please redesign the app to be more user friendly.