Hik-Connect - for End user 4+

The new UI is great, but they’ve removed CRITICAL features - you cannot do an analog zoom anymore! Why buy a camera with zoom if you can only zoom digitally? Also, with PTZ you can move around, but they removed the set flags, so now once you moved the camera, you have to manually move it back to base but if you don’t get this exact then your motion detection grid settings will be out of place!

Where do I start. This is horrendous. I'm really peeved I've spent thousands on professional installation of hard wired quality cameras only for this clunky app to be what's handed over effectively preventing me accessing all features & full functionality they can provide. I can't set perimeters, alarms, activate web feed, remote control. Even after downloading the GUI, trying to go in via web I still can't activate. The website is even worse, dated, clunky and cluttered like grannys overstuffed closet made of archaic dated technical BS. Did the tardis slip back to 1990 and I missed it?!? But apparently I got the new & improved software! Appallingly no access to support with the hope of trouble shooting to get it up and running. Totally unacceptable given many of us have paid for professional licensed installation & quality cameras to avoid the cheap diy trap that this is clearly targeted at.

This app needs a good update and look over. This app has always played up, connected then it’s not connected over the last 2 years, and now the last week when we have checked it, again it will be offline when we have been out, with wanting to check it prior to us going away, as soon as we are home and connected to our home wifi it will work, but without the wifi connection it will not with mobile data, we have tried again when out to connect to another wifi connection but it doesn’t work, seems the app will only work at home with the home wifi connection, what is the point of that, it is supposed to give you peace of mind when you are not home, let alone all the other bugs with playback, this app needs THOROUGH shake up, or people will slowly start opting for other camera options.