Home Massage & Beauty | Blys 4+

Booking a massage through Blys was easy. They followed up with my booking promptly and made sure I had all necessary information for my at home experience. I will definitely be booking another massage through them. To have someone come to your home enabled you to be completely relaxed and afterwards to continue enjoying the relaxation without having to travel.

THANKYOU for your review! 🙌 Happy to hear that you're enjoying the Blys experience 😍 See you again soon!

Was not a very good start with using this app as my first booking was accepted but straight after making the booking it became very confusing when the therapist cancelled. I was confused by receiving “how to prepare for your therapist” but the app still showing my booking was pending. Then receiving another 2 emails for transactions of payment through PayPal confused me further as the app still showed my booking was pending a therapist response.
After contacting customer support via email the funds were placed as credit on my Blys account but the app did not show this credit at all.
After rescheduling my booking for a different date and another transaction through PayPal from my account, customer service had it all sorted within minutes and I was reimbursed the difference in total amounts.
So I will give it the benefit of the doubt and continue to use the app to see how it goes in the future.

Hi, Thanks so much for your feedback. We're so sorry to hear that you haven't had the best experience. We pride ourselves in being the best in the biz so we'd love the opportunity to find out a little more about the experience you've had so that we can be sure to make your next one amazing. If you could please either give us a call on 1300 420 188 or shoot us an email at hello@getblys.com.au, it would be greatly appreciated. Look forward to hearing from you. Warmest, Blys Team

The concept is good but the delivery is absolutely horrible. I have tried to book twice with the app. Both times resulted in hours and hours of waiting then a cancellation... And the phone calls! Judging by the line delay they appear to be using an overseas call centre, they call asking me to concede not using a health fund, concede the time frames, and to change to a male therapist. They phoned so many times it’s almost unbelievable. Then they booked an male therapist despite explicit, repeated instruction not to. In the end they couldn’t make it work and both times cancelled the bookings. I’ve asked them to close the account and forfeit the credits as it’s just that bad.

Also note all the positive reviews of this app happened all at the same time, which screams fake reviews.

Hi James,

My name is Shey. I'm the Customer Care Team Lead here at Blys.

Thankyou for your review and we are so sorry to hear this :(

Please accept our sincerest apologies for any stress and inconvenience caused by the complications with your booking. It is always our aim to make everything seamless and stress-free for our clients, however we can see that this has not been the case for you. We are very sorry for that.

We're constantly adding more therapists to our platform, so we hope we'll be able to connect you with a therapist who meets your specific requirements around health fund, gender preference, and booking date & time. That's our main priority as a company.

I also would like to apologise for the number of calls you received from us. We try to keep our clients updated in regular intervals about their booking, but it looks like we may have overdone it. We've taken your feedback on board and will revise our Customer Care guidelines accordingly.

Once again, we really appreciate your feedback and want to apologise for the sub-standard experience you had with Blys. If you have any questions or need further assistance, please feel free to email me directly at shey@getblys.com.au, I'll follow up with you right away and make sure we make it right with you.

Kindest,
Shey from Blys