Hotels.com: book hotels & more 4+

Changes??

Ive loved this app for years but I’m seeing some changes.
My main issue today is that I keep entering 4-5th Feb, but the lists keep coming up showing 14-15th Feb. Every single time I click on a site it’s reverted back to the dates I don’t want. I change the date and it changes back to the 14-15th when I click the next property. Seriously annoying and serious easy to book the wrong dates.
Also the map seems to have changed and you have to keep clicking on “search this area.” I may be wrong or may be confusing this with another site, but I’m sure the availability used to automatically appear as you moved the map.
Otherwise…. Best rewards system on the market. Would like to see another level or 2 with additional benefits over Gold.

Don’t expect to speak to a human

Good range of Hotels but Zero ability to speak to a CS person any more. Take your money, no email Confirmation. App states no upcoming trips. I have to call the actual Hitel to confirm they have the booking. Book and hold your breath that it actually works. Freezes after payment taken, regularly, no email to confirm booking. If the confirmation email doesn’t arrive, cross your fingers that the payment they’ve taken (oh yes, that part isn’t a problem for them, works perfectly!!) actually means you have a booking. Been using them for on and off for years but now the lack of ability to discuss anything (forget the virtual assist, totally useless, search ‘contact’ and be prepared for the merry go round of your life) with a human means that most of my trips get booked elsewhere. Used to be quite good 3-4 years ago but now I’d approach with caution.

UPDATE. ‘Developer’ response must also be AI as it suggests ask for a CS operator via the Virtual App. This is entirely my point, all requests for a human, to the virtual chat, send you to a loop of screens with FAQ’s. It is IMPOSSIBLE to reach a human via the Virtual assist App and no phone numbers are listed on the site.

Developer Response ,

Hello, thank you for letting us know. We’re so sorry you’re experiencing issues with the latest update. Our tech team is working hard to improve the new experience – please keep an eye out for upcoming improvements and features.

Abode Woden march 2024

Tidy enough hotel but a few things that should be mentioned. There is no car park except the public car park directly adjacent. It fills up by 8.00am and is fully occupied until very late as there are clubs etc nearby. The room has a tv system that said could cast from your phone. It didn’t work and I’m an IT expert. There is no Foxtel so you’re stuck with free to air which is very disappointing. The corridors are being painted so there was lots of dust from sanding constantly in the air and on the walls the cafe is quite good and had a reasonably varied menu. Needs to open a bit earlier though. Looking closely at corners in the bathroom it’s pretty ordinary. There’s fluff and dirt in every corner.

Not enough power points for todays travellers needing phones computers iPads etc to be charging simultaneously. Only one point on each side of bed that has the lamp connected.

Overall I would rate this as just barely comfortable.