HQx Live 4+

Bugs.

When it works it’s great. When it doesn’t it’s extremely frustrating as you might have just recorded 30m of drain and the the app unexpectedly shuts down erasing any vision you have just recorded. Sometimes you think you have the vision and then go to send it when you have already left site to find the app never saved it. Meaning I have to travel back to site to retake vision.
The amount of wasted time I have spent on this app outweighs its convenience when it does happen to work.
There is a bit more mucking around with USBs but at least they are reliable and a sure thing.

Very problematic

My business has various Ridgid seesnake drain cameras, which we use with the CX65X monitor, we purchased for quick reporting and prompt delivery of drain inspections to our customers.

Once doing the most recent updates to the monitor the text overlay on the app doesn’t show on the video on the iPhone or iPad, this making it hard to determine which video is which, especially when multiples are sent.
I have been backwards and forwards with my local Ridgid sales rep (who has been great), however this still hasn’t been resolved in their software department.
I have played around with the text overlay settings and reel settings, yet nothing has fixed this.
I have purchased these monitors for this functionality and have provided previous videos with text input, now they are asking for this functionality, which I now cannot provide.

The app continues to crash once an inspection runs over about 4-5mins, then the footage is lost.

Not happy Ridgid!

Rubbish!

I have never felt the need to leave a bad review on an app before but felt this was necessary! This app could could have 5 stars but it’s useless at connecting and it’s not just me but colleagues as well. I have to open and close the app approx 20 times before it will connect to and display the picture from camera. I have had a new phone since my first issues and a new camera / monitor but still the same problems.

Developer Response ,

Hi Alfie M123,

We are sorry to hear you are having problems connecting your mobile device via WI-FI to a Ridgid SeeSnake WI-FI enabled monitor. For WI-FI connection issues for your devices, please see our support pages for updating the software on your Ridgid monitor and also see our WI-FI support pages at the following links:

https://support.seesnake.com/wi-fi-troubleshooting-for-connecting-to-a-csx-camera-monitor/

https://support.seesnake.com/updating-csx-software/

https://support.seesnake.com/ota-ios/

Thank you
HQx Live Team