Klarna | Shop now. Pay later‪.‬ 4+

Ok so Klarna is a must for me. I’ve seen so many negative comments and I understand why because I had the same issues with the app but Klarna team solved them. Very easy to use and quick respond. I did my 5th purchase through Klarna and no regrets. It took a while for me to review this app because of the negative reviews. Only bothers me that you can’t make an another instalment earlier if you want to pay earlier you have to pay the whole amount but anyway managed to get expensive stuff for my baby true this app. And this worked for me well. Good job Klarna and keep it up.

Hi Angie! 👋 Thank you for taking the time to write such a measured and thoughtful review. As with anything technical, things can go wrong from time to time but we're very happy that you are impressed with our customer support who are always there to help. 😇

Regarding your second point about longing for the ability to pay an instalment earlier, there may be some exciting news coming very soon. 🤫 Keep an eye on our social media for further updates. 👀 /Oliver

The klarna used to displayed the purchase power of our account. However it’s been removed unfortunately. On friday last week, i tried to create one time card for $500 purchase. Unfortunately there was unpredictable card fee that incurred after inserting visa card that created around $18. Transaction fee is commonly happened, the worst experience was I needed to cancel the card to create card and recreate one time card that equal or over the order total. However the system refused the attempts even until today, 1 week after that $500 one time card created. I couldn’t add up more money to the card. The customer service also unable to return the purchase power and exactly nothing either klarna and me can do to return the purchase power. It made the transaction process very difficult and longer, any unexpected card fee would give you hustle to fix up the card balance. However, step up by commonwealth bank and afterpay are so much practical than klarna. At the end, the purchase isn’t done and shopping becomes a bad experience. What can be learned is, i need to recalculate any potential card fee above the total transaction by myself and add it up on top the total transaction cost. The system fail to advise and educate the customer about this additional fee would happen during transaction. I spoken to 2 customer services before, it was on monday and today, i am feeling left behind because my account still disabled to create one time card.

Hi there, thank you for your feedback. We're saddened to hear this and want to help. Please contact us via chat or by phone at 1-844-552-7621 and we'll be happy to investigate further. Take care.

Been a member since Klarna first grounded, have been extremely good with payments. Had trouble with one of my payments only 1-3 times after 5 years with Klarna but was and am happy to pay the late fee and BANG, purchase power went from $800 to… paying more than the first repayment upfront before purchasing. Very disappointed considering I’ve been using and been very very good with my payments. I even PAID a purchase out over $600 for a Samsung Washing machine paid it on time and never received the product for nearly 2 months, emailing back and forth with Klarna couldn’t help me, I had to deal with the Samsung company. They had sent me delivery status saying it’s on its way, when I had called numerous times and explained we have received NO washing machine after 4 weeks of waiting and paying the express shipping they still were adamant that it was sent. Luckily spoke to someone who did their job and actually, literally, followed it up and they said the washing machine was just sitting there at their warehouse zzzz I don’t know if that stuffed my payment cause I had to get my $ back after already paying Klarna. Klarna didn’t help at all…. And next minute my account purchase power went downhill. Disappointing because I really loved Klarna way better than AFTERPAY. And now ZIPPAY is my go to!

Hi Chola, we want to first and foremost apologize for this as this definitely sounds like a frustrating experience. We do want to make sure this issue is resolved smoothly and by doing so, you can report this incident to our team so that this can be forwarded to a senior specialist who can further investigate this for you. Please visit us at https://www.klarna.com/us/customer-service/how-can-i-make-a-formal-complaint-to-klarna/ to view steps on how to do this and to also view contact information.