Lumi: fashion tips & stylists 4+

As soon as you realise that you get nothing from this app, you can unsubscribe. To avoid the hefty charges within 1-2 days of paying an attractive USD99c, you can’t unsubscribe from your phone settings. You need to download your LUMI app (no charge). First go to the home page (bottom left). Then scroll right to the top and on the TOP RIGHT side is your profile. One click and you’ll see the unsubscribe option.
As mentioned in the other poor reviews, which are true, this app doesn’t clearly explain what you’re committing to. I’d be happy to pay a small fee weekly to get a little something back, and if after 4-6 weeks it delivered then I’d also be happy to unlock more features for a fee.
Beautify set up, and a wonderful idea for anyone like me who regularly needs fashion tips, just need to get those first steps right and offer something quality at low cost like images of outfits based on the body type, hair colour etc selected, for the initial usage 4-6 weeks. Consultation with a stylist should be introduced WAY later. Consumers just want to get value from what they pay for.

Dear Valued Customer! Thank you for sharing your feedback and your insights on improving our fashion app. We genuinely appreciate your detailed input on the subscription process and the user experience. It is important for us to hear from people who are interested in and addicted to fashion. We apologize for any inconvenience you've experienced regarding unsubscribing from the app and the lack of clarity in explaining our subscription terms. Your suggestions for a tiered approach with more value-added features and clearer explanations are valuable and align with our goals to enhance user satisfaction. Your feedback will be shared with our development and product teams, and we'll work to improve the app's onboarding process and user communication to ensure a better experience for all our users. We are committed to providing quality fashion tips and features that cater to your needs and preferences. If you have any further suggestions or questions, please don't hesitate to contact our support team at customer.care@lumi.place. We're here to assist and continuously improve our app to meet your expectations. Thank you for your support and understanding🙌

I adore this app!!! Whenever I need some style guidance I go here…. 24/7! I often ask if a stylist to hunt down an item I have seen on Pinterest or even ask for advice if a certain item I am thinking of buying will compliment my body shape. Also sometimes I’ll create an outfit that’s a bit left of centre and just need a second opinion. It fits it with my life style and budget. I especially loved the initial consultations that helped me decifer my body shape and skin tone and things that enhance what I have. Love love love

Dear Valued Customer! You can't imagine how grateful we are for this feedback! You remind us why we do what we do🫶We hope this review will go to the top, so other customers can be also inspired to take a glance at the Lumi app. We would like to thank you one more time for this thoughtful feedback and thank you for being our fantastic customer!

I responded to a FB ad filling out a questionnaire to get an idea of what kinds of clothes to include in a capsule wardrobe. The company asked for US$0.99 to see the results. I decided to give it a go. I was hoping to get the information emailed to me. This didn’t happen, I needed to download the app. I downloaded the app and it glitched a number of times during the setup. It then tried to force me to sign up to a time to meet with a consultant, which wasn’t made clear that it would be a necessity in their ad/questionnaire. I emailed them to get my money back as I still haven’t received any information/results from the questionnaire. The company has refused to refund me as apparently that is against their money back policy, which they have a link to on their mobile site but there is no visible policy to read. I’m lucky I checked the app again during the process of speaking with customer service, as they had automatically signed me up to a subscription. Very sneaky tactics. I’m lucky to only have lost US$0.99!

Dear Valued Customer! We are grateful that you took the time to share this detailed feedback with us. We truly regret to hear that your experiences with our app are negative. Recognizing the significance of honesty and transparency in our interactions with customers, we take measures to ensure that you receive all the necessary information before making a purchase of our product. The terms of the Trial period and options for further subscription are clearly depicted on the sales screen. The decision to continue using and purchasing the app is always at the customer's discretion. Moreover, our support team is always at your disposal if you have any questions or difficulties in using the application. If there is anything we can do for you to correct your unfortunate experiences, let us know at customer.care@lumi.place. Our team is standing by!