Jigsaw Puzzle 4+

Great game but The latest update is causing occasional issues of freezing

I’ve had this app for many years and They are one of the few that actually listen to their customers, and are regularly sending us updates and it’s an amazing app. And recommend it so my rating comes from that.
The recent update I downloaded is not my favourite though. My game has frozen a number of times already and I’ve never had this issue with this game. Also guys, not a fan of the new format with the standard 1 tray, I wish I could take the download away and play with the swipe trays from the side again. Also having multiple tray choice was great. I’m one of those players that like maximum screen and the little pop up buttons were much better allowing this, now the whole menu comes up big and takes my screen space. I liked the easy peek button before also.
I would love to do the bigger puzzles of 600+ but I have difficulty seeing the pieces on the screen well enough, the zoom does’t make the pieces big enough for me to see them comfortably so that would be amazing if you could work on the zoom so the pieces can get bigger than currently be enlarged too.
Keep up the amazing work though, this is my “go to” game out of all other games out there!

Quality Going down fast

Please stop “ improving “ with updates, it creates more problems every time. The game shuts down completely while I’m in the middle of a puzzle and when I open it up again, I have to start from the beginning. Puzzles I have finished turn up as puzzles in progress ??? When I open it, it resets to the start. I do it again, but alas - same happens and I can’t clear it away. The puzzle pieces I touch to move don’t move but any other piece does - it sometimes takes me moving 10 plus pieces until the one I touch responds - wasting time. When two matching puzzle pieces lock, the whole game freezes for a few seconds and I can’t do a thing in the meantime. By looking at other people comments, I can see that I’m not alone being frustrated with the downward spiral within the game. It takes the fun right out of it - I used to do way more puzzles when it was running smoothly. And on top of the mounting problems, you seem to hike up the prices for your puzzle packs - REALLY!!! I voiced my dissatisfaction with increasing “bugs” in the past but didn’t receive an answer, nor do I see action of having these annoying bugs fixed. If you can’t do it, employ someone that can and keep your customers happy before they go and leave you for a better puzzle app. Some action would be appreciated - I used to really love your game. Thanks for “hopefully” listening.

Developer Response ,

Hi there, thanks for reaching out! We're happy to help! I'm sorry to hear that you're seeing some issues in the app. Our team needs info about your device to help. Please open the in-game Settings page, select Help & Support and Contact Us with your ID MW-834464 so our team can take a look. We look forward to hearing from you!

Review by me

I am glad I can contact you. I have enjoyed using this site immensely until this last update. I am extremely frustrated because I cannot move the puzzle pieces easily anymore. Half the time I am wasting time trying to move them into place as they take a lot of various attempts in different ways to get them to move where I want them. I get so upset that I contemplate removing this site.
Another complaint I would like to mention is after I have completed a puzzle the picture of it comes up with the lines of the puzzle visible. I really enjoyed seeing the picture without those lines visible.
Before this last update I would have rated this app five stars easily as I enjoyed it so much. To me it was by far the best.
Please change it back, please!!