Jitbit Helpdesk 4+
An easy-to-use help desk app
Jitbit LP
Designed for iPad
-
- Free
Screenshots
Description
Jitbit Helpdesk is one of the most popular help desk software providers on the market. Our main focuses with Jitbit Helpdesk are on productivity, ease-of-use and simplicity. At the same time there are some incredibly powerful features in the app that will take your customer support to another level.
Unlike other help desk apps we want to help you do your job, not just be another tool that you have to use. That's why in addition to all the standard help desk features we offer such features as canned responses, technician collision detection, smart Knowledge Base article suggestions with machine learning and more.
Jitbit Helpdesk for iOS allows you to access your help desk from your device. We know that many people are away from their PCs quite often and we wanted to offer a solution so that you could stay productive on the go.
Features include:
* View all the tickets the same you do on the desktop
* Search through all your tickets
* Select view modes: Unanswered, Unclosed, All, etc.
* Filter by category and assigned to you
* View and reply to tickets
* View attached files and attach your own
* Insert canned responses and links to knowledge base articles into your replies
* View ticket details and change priority, category and assignee
* Change ticket statuses
* Delete, close or mark tickets as spam
We try to add new features to our help desk mobile app every month or so.
What’s New
Version 4.11.2
Fixed more bugs
Ratings and Reviews
Can’t log out once logged in
Once logged in an account, unable to log out and back into a different account
Log into one account
> select username (drop down menu at top of page)
> select ‘log out’
>
Login one displays
> select ‘SAML/SSO’ (the only option)
> logged back into previous account without option to change to a different account/username
Works
Can read and submit tickets. Can change user accounts if you wish. No access to the knowledge base or administration pages though from the app. Personally I’ll use the web version on my phone instead but it is okay.
Needs ticket submit feature
Great app. Just needs the ability for users to submit tickets. Adding full function to it would be good, so it's not just for techs as a viewer
App Privacy
The developer, Jitbit LP, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Jitbit LP
- Size
- 21.1 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPad
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2015 Jitbit
- Price
- Free