KFC - Order On The Go 4+

I think I experienced a bug in this app today. The previous time I used the app, I ordered from a different store because the one I usually order from isn’t open for dinner. After picking up my previous order, I went into the app and changed the store back to the store I usually order from so I didn’t mistakenly order from the wrong store when I next ordered.

Then today, I opened the app, it prompted me to confirm I wanted to order from my usual store, which I acknowledged. I then proceeded to order and confirmed it was ordering from my usual store at every step. After submitting the order and confirming I was picking up my order, I noticed the app indicated the order had been placed with the store I had previously ordered from (this was later confirmed in the confirmation email). I immediately cancelled my order.

I then took a chance and ordered again but, as repeating the same action and expecting a different result is the act of insanity, at the payment screen, even though my usual store was displayed, I clicked change and chose my usual store again before submitting the order and upon confirming I was picking up the order, the app indicated the order had been placed with the usual store and the email confirmation confirmed this and I had no problems collecting the second order.

After using the Macca's app I am so grateful for this one. And I appreciate y'all responding to my previous review. I would love it if you added the wicked wings dinner pack as an app option - my fav and in my opinion one of the better quality options. I kind of hate how when you pick a store to go to you get a zoomed in map. Once you put your default/favorite sites in, you should lock it in state/region so it's not hard to find other close stores (with an option to manually switch of course).
Things you do well: able to pay at the counter (drive through option), customisable meals, special offers, speedy meals.
Things I would like: the wicked wings dinner pack, able to add my receipt thing so I don't have to change it at the counter, maybe a comment box just so I can ask for things beforehand), maybe a PayPal option?
Edit: seriously a comment box. I feel sorry for the poor girl that add to in my request

Please save yourself the absolutely god awful experience of this app. I decided to do something different and try KFC’s new app, marketed to me as a ‘fast’ and ‘easy’ way of getting my food. I was intrigued. I was hopeful. Oh boy, was I wrong.

After spending about 20 minutes in the application trying to get my order correct, I finally managed to customise my dipping sauces and add my sides without the entire app collapsing in on itself. Supposedly, I’d receive my order in about a half hour. About 30 minutes later I checked on my order, only to find that it had been cancelled by the restaurant due to a ‘miscommunication regarding the details of my order’. I also had numerous texts telling me completely different things, one said to wait while another driver was being found, while the other told me to call kfc! I ended up having to call the delivery support number, which took me to a Doordash call centre.

This entire endeavour took about an hour, and at the end of it I was left hungry and extremely annoyed. I also now have to wait five business days for my refund to process. Then, I opened UberEats and ordered maccas. Within 20 minutes of ordering, it was sitting at my front door. This is why MacDonald’s outperforms KFC. I really didn’t think delivering food was that difficult, but man, KFC is doing it VERY wrong.