LIFX 4+

I’ve tried via your app and website, I really have, but it seems to be impossible. So I’ll give you a bad review here and see if that does the job. Sorry, app developers. Probably not your fault, talk to your website people. Here’s what I was trying to tell you:

Hey! I hope you’re all well.

I think the app is great, and I love my lights. One suggestion, if I may. Favourites don’t seem to be very useful!

- Making one of my lights (room: Kitchen) a fave also seems to make my other light (room: Office) a fave. Weird, and probably a bug.
- But even if that worked, all that does is make the light a favourite *in that room*. Well it’s the only thing in the room! So that’s not really useful. What I need is a view which shows all of my favourites together. In my case, my two lights.
- Actually what I really just want is a view that shows all my lights on one page! I only have two. As it is, I have to flip between rooms to control them both and this is a waste of time.

Update! I got it working, but on my iPad I’m sure there’s a bug as it was showing both of my lights with the ‘favourite’ heart on, but they weren’t really on. After noticing that my iPhone did have both lights listed on the screen as a favourite, I deleted my favourites on iPad and started again. So this feature exists, but it’s kinda janky.

Thanks!

—Johnny

My beam stopped working out of the blue and I contacted support who responded asking for a video of me trying to turn it on and being unresponsive which I sent to them. They immediately arranged a new PowerPoint connector to be sent to me free of charge as it was within 3 years of purchase. I actually thought it was an issue with the bars, but it was with the main connector which you plug into the PowerPoint. As soon as I got the new one and plugged it in to the beam bars they worked instantly and interestingly I didn’t have to set it up again despite it being at least 6 months since I last used it, the app was just calibrated straight away. So I’m giving 5 stars for the service and that it’s working like normal again. The new app is also far easier to use and offers lots of different settings on the main screen which I’m playing around with at the moment and enjoying a lot.

I have been a happy LIFX customer for three years. I don’t know why I’m having issues now but I am and I’m beyond frustrated that there is no near immediate customer support option. The process to even get a support ticket in is excessively annoying and time consuming and for my issue, a bit pointless. However I went through the process and now I’m just waiting for a response. Meanwhile I cannot use my lights! The setup process wants access to my local network. And won’t progress further until it gets it. But. It’s got it. It’s toggled on, what more does it want? What more can I give. One LIFX light outta 9 works, all other smart stuff work, my internet works… it’s just this annoying app and I can’t get timely help to deal with it. One star! 😤

Update* It’s been a week now since I put in my support ticket and all I’m getting back is crickets… same for this Apple review. And I’ve noticed going back at least a year, no disgruntled reviews have been addressed. What’s going on LIFX? Y’all closed down or something? Sigh. I’m looking at nanoleaf bulbs. Apple has a three pack bundle.