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Description

Lime is your ideal carbon-free option for any trip, any time, anywhere.

Available in more than 150 cities globally, Lime is a leading provider of electric vehicles, including scooters, bikes and mopeds. Whether you’re commuting to work, running errands, riding with friends, or exploring a new city, Lime has an electric vehicle to meet any need, preference or comfort level.

HOW IT WORKS
• Download the app, create an account, accept our User Agreement, acknowledge you’ve read our Privacy Notice, and add a valid payment method
• Find a nearby Lime vehicle on the map (vehicle availability depends on your location and supply)
• Unlock your vehicle by scanning the QR code, entering the plate number, or, if available in your city, tapping a button on the app

RIDE GREEN
Our mission is to provide for a carbon-free future, creating cleaner, more livable cities that put people first.
Transportation is one of the world’s largest sources of climate-disrupting greenhouse gas emissions, contributing approximately 25% of global CO2. To address climate change and make cities healthier and more livable, we aim to revolutionize urban transportation, creating a shared, electric, and carbon-free future. Electric, shared micromobility is among the most sustainable ways to get around, with the potential to replace all short car trips.

RIDE RESPONSIBLY
A safe community starts with riding responsibly. It’s important to remember the rules of the road before every ride. You should always:

• Ride scooters and bikes in bike lanes, never on sidewalks
• Wear a helmet when you ride
• Park clear of walkways, driveways, and access ramps

Visit https://safety.li.me/ to learn more

You can read more about Lime’s products and services, including how we calculate our prices in our user agreement: https://www.li.me/user-agreement.

Please check the Lime app for details of the services and vehicles offered in your city.

What’s New

Version 3.25.0

Bug fixes and performance improvements

We update the app regularly to make your rider and juicer experience even better.

Love the app? Rate us! Your feedback keeps us running :-)

Question or suggestions? Tap Help in the Lime app

Ratings and Reviews

4.9 out of 5
91.6K Ratings

91.6K Ratings

mrcothms69 ,

Love riding like but... 3.5 stars

I love the idea and I love the product, But!

I would be using lime everyday if it would except my card details I’ve tried 5+ times to put money into the app but it loads then refreshes to the home page without giving any information and I have to re-enter my card details etc. I have used the same card previously a few months ago and when I made a plan to ride with lime (which I was depending on to get somewhere) I just couldn’t make it work.
But if you are able to make the bikes work, they are amazing, convenient and fun!

Tinkimegan ,

Good but could be perfected

I like Lime scooters... they are handy for getting around and I think they are well priced. However, it is frustrating to see a scooter in the app, walk towards it and have it disappear as you get close only to have to find another one and have the same thing happen. There should be an option to reserve the scooter to stop this futility.
Also, the scanner in the app does not work at night unless you are right under a street light. And if you try to wheel the scooter a short way along the road to get it under a street light it screeches at you - which is very loud in a suburban street and no doubt the bane of any parent trying to get little ones to sleep. I tried to use the torch on my phone but as soon as I opened the app it shut off the torch - perhaps the app could be fixed to allow these to work together for people who want to get a scooter home after dark.

Waxed pop:) ,

Poor communication from the app to the bike leaves me out of pocket on holiday.

Flew into Sydney today and thought Lime was an excellent choice to explore the city.

Had a few issues with unlocking the bike due to a wheel spoke resting against the wheel lock on the bike.
In trying to unlock the bike, there was no indication that this was the case from the app, but after adjusting the rear wheel, the lock opened with no issue.
After finishing my journey, I’ve noticed that my account has been charged the correct amount, but also an extra $28 has been withdrawn from my bank account.
While I have no issue with preauthorisations, overdrawing a customer’s account without their knowledge due to a technical issue with the bike itself, as well as poor communication from the app to the bike, isn’t really fair.
I understand that in pre-adding balance to a Lime account bypasses preauthorisation stage, and this was suggested to me as a solution to the issue, but this wasn’t actually clarified until I had to call support.
Nowhere on my ride receipt does the preauthorisations show, and even if the money isn’t lost forever and will return to my account, I’m out of pocket while I’m on holiday, and the reimbursement will not be expected to return to my account until I’m home.

I would suggest a clear message to the customer so they’re aware of the preauthorisations, as well as fixing the hardware issue that caused the issue in the first place.

App Privacy

The developer, Neutron Holdings. Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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