Lyca Mobile AU

Ratings & Reviews

  • 1.9
    out of 5
    184 Ratings

  • Gift unfortunately not wanted
    S Ziggy199

    Given as a gift with a new phone.The customer service cannot phone you back nor email you back re any information/advice/confirmation/and hang up on you when they can’t solve the problems with acquiring a new phone and switching to an old number.They instead advise after more than a few calls and hang ups to email cs via Lyca and wait for 24 hours.Understanding accents and every other word exasperating…and them not having the ability to understand spelling. Avoid avoid avoid…

  • Lyca actually works and is great
    Abzxc4774367

    Honestly with all the negative reviews I was a little unsure after signing up. But I'm surprised to say that everything has been seamless, I just followed the instructions in their email after signing up. I was with Vodafone before and now I'm saving considerable money with no noticeable carrier quality change (it's still Vodafone). I grabbed a long term plan. Helpful staff have responded to my email and to my phone call about international roaming (apparently your data allowance works overseas). The App is also completely adequate. I highly recommend Lyca.

    Developer Response

    Hi there! Thanks for taking the time to share your experience with us. We're glad to hear about it!🥰

  • Can’t use data or make phone calls but still having to pay for the service
    Amaz0nia

    Lost data access initially. After numerous calls to Luca support they sent me a message saying that they had resolved the problem, and had not. I fixed that (myself). A few weeks later I lost phone call access. Again Lyca support could not help. All they can say is switch the phone off and on which of course is my first action anyway, without needing them to tell me that. Avoid Lyca.

    Developer Response

    Hello there, this is definitely not the experience we want for any of our customers. We're here to help you. You can reach out to us via social channels or email; we'll be happy to assist you. Thank you. cs@lycamobile.com.au.

  • If I could give it 0 stars I would
    Veronika_rud

    Started new mobile plan with Lyca for the first time, I went to go transfer my old number for my plan submitted no response.. so now I’m stuck with the new number and also can’t even log into the app since every time I type in THE RIGHT PASSWORD they give me through messages it never works so I can’t even log in and check how much data I’m using so it’s impossible to keep track and use this stupid mobile company

  • App does not work
    BlueTraindrops

    I keep getting text messages to download the app and when I try it gets stuck in the terms and conditions page.. freezes at that page and nothing happens after.. i have tried reinstallinv the app several times and its just not working.. customer service is poor so I guess you get what you pay for! back to onepass when my current plan expires

    Developer Response

    Hi there, Thanks for sharing this. The repeated app messages and the issue where the app freezes on the Terms & Conditions screen aren’t expected, and we’d like to have this checked. Please reach out to our support team via email so they can assist further. Thank you.cs@lycamobile.com.au.

  • It’s a mobile phone service
    Why are all the names taken197

    It’s a mobile data app nothing more nothing less has some useful features good data plans and costs. But yeah does what it needs to do.