Merge Magic‪!‬ 9+

(Btw I’m not a bot, I just have good grammar TvT) Hi there, I’ve been playing merge magic for a very long time, and I gotta say, it’s amazing! I haven’t gotten any “forced” ads in the past month, which is so good. I absolutely love the events! But I do want to point out that there aren’t any new levels. (I know how hard it is to keep up with updating) Also, I was wondering if you could change the amount of time we receive a compass? I mean, waiting one hour? I don’t think that’s gonna get you any progress on the levels. Also could you make the events days longer with more prizes? Because some people (like me) don’t have all the time to play them because of school and etc. Overall, lovely and addictive game, if it wasn’t for the problems I stated, I would rate it a perfect five out of five!

Just deleted the app after 7 weeks. Really beautiful game, with lots of thought put into level design and the environment elements are delightful. However, the gameplay gets tedious after a while, with little variety. Other than this, my other major gripes are:
1. The game handles user interactions outside the play area badly, especially in seasonal events. For example, I accidentally touched a non-game element while a Lvl 9 True Blessing orb was partway through clearing squares, and it quit the event and didn’t use all 310k blessing, leaving me unable to progress without another high level orb ... it should have calculated what would be cleared before quitting!! This was painful as it took over an hour to build the orb, and was the final straw in my decision to quit. I had had similar frustrations in prior events as well.
2. Gems rarely drop if you are Free2Play, so some quests in the garden are impossible. However this is balanced by being able to regularly get eggs and loot in events and chests, so it’s not all bad
3. “New levels coming soon” graphic for ordinary game levels seems to have been around for ages, so it looks like development of the game has stalled.

The developers of this game have no way of doing anything in game, so if you spend your money, you can lose it. They literally cannot do anything about anything that happens in this game. Over the years I have played, there have been multiple problems. Some small, some big. Nothing could ever be done and they always said they would try to stop it from happening in the future. They don’t stop it. It happens to multiple people. Finally the worst issue happened. When the game had its newest update, it wiped half my game data. But only the items I had, not the cost of anything I would need to buy. So I have lost 3 years of game play and need to start over as a beginner, yet if I need to buy something at the shop (which I will repeatedly if I start over) the prices are all long term player prices. So the 50 coin item is actually 3500 coins. Customer service just says there in nothing they can do. They can’t fix it. They won’t give me anything as an apology. I am also not the only person having issues, so this game has multiple problems and no way to fix them or help the players.