Mortal Kombat 17+

I have had this game for well over 2 years now and over the past 3 weeks - yes 3 weeks the game keeps kicking me out in battle mode. All other functions work fine incl faction wars but it's near on impossible to gain any additional levelling up if your characters are stuck and cannot increase due to no access to battle mode.
Have reinstalled game, reset iPhone 6 Plus reset network settings, rebooted my modem and done all the obvious just in case - all without success. As a last resort contacted the programmers through their website and got an automated message saying that although my message will be read I will not get a direct reply - that was over a week ago now and still the game continues to fail. Pity as up until three weeks ago I played it every day. Shame on you WB Games for being so blasé.
If it's not fixed soon will be forced to delete game permanently.

If I try to Faction War with a maxed out Shao Kahn I keep getting matched up with super powerful opponents. Players are impossible to inflict any damage on....not just hard, you can’t inflict any damage at all. In addition they apply all sorts of bad effects on you, even though they aren’t powers the characters have, and in some instances don’t even have a power bar and can just do special attacks at will. What was the point of going to all that effort of maxing out your diamond card when you just get matched up against cheats? This means I can only use lesser characters in faction wars, thus less points. These cheat players also seem to possess ALL the talents in the talent tree and just apply effects over and over. Would be great if this could be fixed to make it fair and worthwhile trying to get Diamond cards

UPDATE: why am I now being deprived of elite pack pro and klassic reptile in quest mode. It’s been about 3 months since reptile appeared and now three cycles of diamond equipment pack without the pro. How am I supposed to upgrade these characters now? Or is this how they are stuck? Fast running out of patience

UPDATE: I would estimate I’ve now opened around 150 Diamond Elite packs without getting a Diamond Character. I want to get Liu Kang Classic to level X, I’ve been trying to get from IX to X for about a year. I assume it’s impossible and I will not be able to.

This game was so much better a few years ago. First of all I got this game around when it was new, I had the very first jade that I earned from challenge and day off the dead kitana that I earned from challenge on Halloween. Before they became diamond character cards. Those 2 characters were my absolute favourite, sadly the device I had them on broke. When I downloaded the game on a new device I never got those back and now it’s practically impossible to get them ever again. You guys have become way too greedy with making diamond characters impossible to get unless you pay for them and even then you most likely won’t get the one you want. It’s way too expensive. I’ve saved up several souls and roughly bought 50 card packs that includes the chance of getting a diamond card but never got one. Bring back the old mortal kombat, you guys can afford to make the game easier to play but you won’t, you just simply don’t care as long as you can make as much money out of us as you can. Aside from the greed there’s just so many things wrong with this game, so much lag and other bugs. I think I’ll just stick to mortal kombat on Xbox. Mortal kombat on iPhone is absolute rubbish.