MyDyson‪™‬ 4+

App is not working as expected and support is awful

Dyson link app is having issue with the robot’s activity page. This could be a bug so I contacted support and one of the agents advised this is an expected behaviour. Sent support agent the evidence that this should Not be working as expected then I hear nothing from her.

After 2 Days, another agent on the same ticket sent me the generic article to map my home. I have done it many times trying to resolve the issue myself, also uninstalled and reinstalled the app but the issue still persists. App is not working correctly on the robot’s activity page but no one can help me resolve the issue.

Dyson products are great, but their support is appalling.

Developer Response ,

Hello, i'm sorry to hear that your experience with us was not up to our normal high standards. We would love the opportunity to put this right, please email us on ConnectedSpecialist@Dyson.com with the issue that you have been experiencing and the serial number of your product. Thanks, Lyndsey - Dyson Connected Specialist

Request for a important feature for the app

New feedback: is it possible you can program for parental control for my kid to use the dyson hot and cook fan or heater. My kid just use too much heater can our electric bill raise really high. I can’t always be on my phone then turn off or set alarm. So can you program a way to set maximum of use once per day. Ideally, if my kid have use 30 mins of maximum use per day the fan won’t turn on. Or anything as much as possible can help. Even something like heater can not be turn on and only fan can turn on. I don’t have the ability to do something like voting or require a lot of people to vote.

Old feedback: I left 5 stars but i can leave 1 star if you do not respond to this feedback.
Is it possible to you can add a feature to track how much electricity was used? A way track how much electricity and the money so we can aware of the bill?
If the answer is yes pls do so on the next update.
I bet this feature will bloom your business.

Developer Response ,

Hello, thank you for your feedback. We’re continually developing exciting new technology and software features for our connected machines. Though I can't directly confirm if this is something we're actively working on, I have passed this on to our development teams for consideration and note.

f there are any suggestions you wish to make on how you feel we can improve the MyDyson app, feel free to leave further reviews. We will pass these onto our development team for user experience testing and future consideration.

Idea for a very useful Siri shortcut

Would love to see more Siri Shortcut options, for example to be able to program the direction of the fan under oscillation to a specific direction. This way I could have different pre sets for different locations in my room.
For example I would say:”living room couch” and the fan would rotate towards my couch at level 5 air flow speed and no oscillaton. Just turn to where I program it to.
Or I would say:”dining table” and the fan would rotate towards my dining table if I program it to that direction.
It’s tedious always having to go into the app and setting the direction every time I go to a different area of my apartment.
I think this would be an awesome feature. Please make it in a future update.