MYER one 4+

So - I’m totally in love with Myer however not so much their app. Firstly, I hate the fact my offers aren’t personalised. It’s so annoying getting offers for makeup and ladies wear when I’m a 30yo male. I reached out to customer care with feedback about this and they didn’t really give a toss. (I was thinking my settings must have been messed up; but no!). As a minimum I think it would be positive for Myer to ask their customers what kind of offers they want to opt in an out of. In my case I would un-tick the girly stuff.

Secondly - it’s annoying not being able to shop in-app. Redirecting to a web page is boring. If apps like TheIconic can master in-app shopping I’m sure Myer can pull something together.

Where there is negatives there are positives. I really like the points tracker and ability to see your spend and shopping. Another suggestion would be to add in functionality to pull a receipt.

Here’s hoping.

Hoping your corporate app team read this review. I logged in to my Myer One account after many years. No prompts to check the contact details. I purchase something and nowhere does it prompt you to check the delivery address. Once the order was placed I received an email where it had the old delivery address on it. I tried to change it to no avail. I call the call centre apparently it’s impossible to update the delivery address even though confirmed that it wasn’t yet sent. I was given incorrect advice saying to wait til it was posted and I could go into the app and redirect the delivery address..of course you can’t! You know why…because your app sucks…so does your service! So now I have $200 worth of goods sent to an old address. I don’t know what to do about that other than I suppose to cop the loss? What do you suggest? I think your tech team need to rethink your app pathways. I’m very unhappy from someone who purchase twice a month from Myer I will be rethinking purchasing from online or the app ever again.

This update today is okay, but could be made better with further adjustments and enhancements clearly needed. The MyerOne Card opens now with the close X button hanging too low at the bottom of the screen to close on iPhone 11 Pro Max, can you please adjust this please. And it would be appreciated if you could Please bring back Apple Wallet support for Rewards and also to add MyerOne Card to Wallet, fingers crossed. Thanks.

Update* I don’t know if you fixed the issue internally from your end, but it all works correctly now and looks good, thanks. Also, I wanna reiterate Apple Wallet support “Please Bring it Back, it would make this app so much better, it’s what most Apple iOS iPhone users want these days. Everything in their Apple Wallets, makes your physical wallet lighter too. You’ll get 5 Stars when you implement Apple Wallet Support!!