MyFoxtel 4+

We recently upgraded to two IQ4 boxes the boxes arrived without cables an one week later they still haven’t been delivered. In the meantime we connected using some new Telstra cables. The TV channels don’t work and we were told by the technical team that the problem was at Foxtel’s end. We have not received any updates nor have we been contacted with advice about when we can expect the IQ4 service to be operational. This has been going on for over two weeks now. We will not be pleased if we are billed for the service on our next bill. We are regretting upgrading from our IQ3 and IQ2 boxes. At least we were able to enjoy full viewing of the Premium package we pay for.

Been a very long-time customer of Fox. Sports crazy bloke - main choice of viewing. Record almost everything!!

With other sport offerings / subscriptions now popping up from competitors it will be interesting to see if Fox can step up its game to improve service and deliver a much needed better user experience. This is will have an impact on retention rates and minimize churn of its long term customers.

One massive fault of the service is when a recording of a show ends at it’s allocated time slot. As often is the case with sport, the end comes after the allocated time slot on the guide. When you make time to sit down and watch the recording, the end can be missing. If it’s a sporting contest, that its soul destroying; to discover a game I have selected to record has its end missing. This happens far too often. It’s something that just should not, given the technology available to casters. Should it be up to me to have to extend the recording of every show on Fox by 30 mins??

Here in lies an opportunity for a Gold level service to elevate itself into one of Platinum status. A little optimization needed to ensure ongoing customer satisfaction!

OK ... an update of my earlier assessment.

Still has the odd glitch, but I can now say it is superior to the predecessor Foxtel app. Has a better GUI, is faster and more responsive, has better program information screens, and is an overall improvement. Has the time and effort by the developers been worthwhile, or could they have simply improved the original app ... remains to be seen. (Although the original application often fell over when it was being updated ... often to the extent that the update was unusable. Hopefully this won't occur with this app.)