MyFoxtel

Name: MyFoxtel
Rating: 4.5 (39757 reviews)
Author: FOXTEL Management Pty Ltd

Entertainment

Free

40K Ratings
Ages

4+
Years
Category

Entertainment
Developer

FOXTEL Management Pty Ltd
Language

EN
English
Size

61.7
MB

The MyFoxtel app is an easy-to-use, free app that helps you manage your Foxtel account. You can find new shows in the TV Guide to record to your Foxtel iQ box, order Main Events, see your Foxtel Rewards, and get any help you need. The app is available to use wherever you are in Australia! To stream Live TV and On Demand content from your subscription please search for our Foxtel Go App. TV Guide - Browse and search for upcoming shows on the Foxtel TV Guide. - Change and save channels on your Foxtel box or Favourites list. - Record shows straight to your Foxtel iQ box and watch later. - Set reminders for shows you want to watch. - Series Link programs and record a whole series (when available). Foxtel Rewards - Become a Foxtel Rewards member for free (Eligible customers only). - View and claim perks such as access to amazing experiences, events, tickets, and bonuses. Manage my account - Update your Foxtel package or bundle to include more content. - View and pay your bills and update any payment details. - View, reschedule and cancel any technician appointments. - Update your personal contact details. - Change your set top box nicknames. Shop - Purchase Main Events directly to your Foxtel box. - Add the latest Foxtel remotes and extra technology. - Add Foxtel Broadband to your account and get all bills in one place. Support - Find articles to help you with any trouble shooting. - Read FAQs that may answer any questions you have. - Message us directly from within the app for any help you need.

Ratings & Reviews

4.5

out of 5

40K Ratings

Almost ready for prime time ...
19/09/2017

FAOC
OK ... an update of my earlier assessment.Still has the odd glitch, but I can now say it is superior to the predecessor Foxtel app. Has a better GUI, is faster and more responsive, has better program information screens, and is an overall improvement. Has the time and effort by the developers been worthwhile, or could they have simply improved the original app ... remains to be seen. (Although the original application often fell over when it was being updated ... often to the extent that the update was unusable. Hopefully this won't occur with this app.)
Almost ready for prime time ...
19/09/2017

FAOC

OK ... an update of my earlier assessment.Still has the odd glitch, but I can now say it is superior to the predecessor Foxtel app. Has a better GUI, is faster and more responsive, has better program information screens, and is an overall improvement. Has the time and effort by the developers been worthwhile, or could they have simply improved the original app ... remains to be seen. (Although the original application often fell over when it was being updated ... often to the extent that the update was unusable. Hopefully this won't occur with this app.)
International Cricket Fixtures
12/06/2023

Evie😬
I appreciate the cricket coverage that Foxtel provides. I realise that the Ashes series is unavailable to Foxtel, but feel like you need to provide more international cricket coverage over the coming months, apart from the Vitality Blast. There is a series between Afghanistan and Bangladesh that would be great to watch. When I contacted Foxtel about it, the reply I got said that it was “unavailable”. I’m not sure what that can possibly mean apart from thinking that you are not prepared to pay for it. There have been quite a few international fixtures that have been overlooked in the recent past, and it’s even more disappointing to find that Kayo seems to have extra content.My daughter and I continually find that we get a “content unavailable” message in the middle of the night and it leaves us unable to stream anything. We follow the instructions on the Foxtel help page, but it doesn’t work. Probably because there’s nothing actually wrong at our end, but you are just offline. Which is annoying for shift workers. So all in all I would have to say that Foxtel could do better.
International Cricket Fixtures
12/06/2023

Evie😬

I appreciate the cricket coverage that Foxtel provides. I realise that the Ashes series is unavailable to Foxtel, but feel like you need to provide more international cricket coverage over the coming months, apart from the Vitality Blast. There is a series between Afghanistan and Bangladesh that would be great to watch. When I contacted Foxtel about it, the reply I got said that it was “unavailable”. I’m not sure what that can possibly mean apart from thinking that you are not prepared to pay for it. There have been quite a few international fixtures that have been overlooked in the recent past, and it’s even more disappointing to find that Kayo seems to have extra content.My daughter and I continually find that we get a “content unavailable” message in the middle of the night and it leaves us unable to stream anything. We follow the instructions on the Foxtel help page, but it doesn’t work. Probably because there’s nothing actually wrong at our end, but you are just offline. Which is annoying for shift workers. So all in all I would have to say that Foxtel could do better.
A Gold Service That Could Be Platinum
10/04/2022

fatyak23
Been a very long-time customer of Fox. Sports crazy bloke - main choice of viewing. Record almost everything!! With other sport offerings / subscriptions now popping up from competitors it will be interesting to see if Fox can step up its game to improve service and deliver a much needed better user experience. This is will have an impact on retention rates and minimize churn of its long term customers.One massive fault of the service is when a recording of a show ends at it’s allocated time slot. As often is the case with sport, the end comes after the allocated time slot on the guide. When you make time to sit down and watch the recording, the end can be missing. If it’s a sporting contest, that its soul destroying; to discover a game I have selected to record has its end missing. This happens far too often. It’s something that just should not, given the technology available to casters. Should it be up to me to have to extend the recording of every show on Fox by 30 mins??Here in lies an opportunity for a Gold level service to elevate itself into one of Platinum status. A little optimization needed to ensure ongoing customer satisfaction!
A Gold Service That Could Be Platinum
10/04/2022

fatyak23

Been a very long-time customer of Fox. Sports crazy bloke - main choice of viewing. Record almost everything!! With other sport offerings / subscriptions now popping up from competitors it will be interesting to see if Fox can step up its game to improve service and deliver a much needed better user experience. This is will have an impact on retention rates and minimize churn of its long term customers.One massive fault of the service is when a recording of a show ends at it’s allocated time slot. As often is the case with sport, the end comes after the allocated time slot on the guide. When you make time to sit down and watch the recording, the end can be missing. If it’s a sporting contest, that its soul destroying; to discover a game I have selected to record has its end missing. This happens far too often. It’s something that just should not, given the technology available to casters. Should it be up to me to have to extend the recording of every show on Fox by 30 mins??Here in lies an opportunity for a Gold level service to elevate itself into one of Platinum status. A little optimization needed to ensure ongoing customer satisfaction!
Difficult to get small problems fixed
09/12/2021

PhilFik
Hello I been emailing / phoning since July 2020. To obtain a second remote for my second Foxtel box. When the two new boxes were installed, the installer took the two old boxes and two old remotes and one new remote by accident. I have been trying to get a second remote ( like one for each box that I am suppose to have ) for almost two years now. Foxtel sends me to Telstra and Telstra to Foxtel, so I don’t use my Foxtel in my tv room as I still don’t have a remote yet for box 2.Yet I been paying for two boxes fully each month, could anyone from either company sort it out and send me another remote. I rung so many times I give up. It is no wonder most of my friends are simply dumping Foxtel altogether, and just using Netflix and Stan No remote control issues there ! Maybe finally someone in one organisation could sort it out snd post me one Such a small thing, such big impact on your customers, help if you can, please help me.I’m out of contract with Foxtel, so I’m only really trying to get someone to do fix this small problem which seems in the labyrinth of unnecessary business process, some times involving two countries in the Asia pacific on the phone, it still goes unresolved, Phillip

Developer Response
Hi PhilFik. Sorry to hear about your frustrations. We would love to help you resolve this issue - please can you email us at myfoxtelsupport@foxtel.com.au. so we help get it sorted out?
Difficult to get small problems fixed
09/12/2021

PhilFik

Hello I been emailing / phoning since July 2020. To obtain a second remote for my second Foxtel box. When the two new boxes were installed, the installer took the two old boxes and two old remotes and one new remote by accident. I have been trying to get a second remote ( like one for each box that I am suppose to have ) for almost two years now. Foxtel sends me to Telstra and Telstra to Foxtel, so I don’t use my Foxtel in my tv room as I still don’t have a remote yet for box 2.Yet I been paying for two boxes fully each month, could anyone from either company sort it out and send me another remote. I rung so many times I give up. It is no wonder most of my friends are simply dumping Foxtel altogether, and just using Netflix and Stan No remote control issues there ! Maybe finally someone in one organisation could sort it out snd post me one Such a small thing, such big impact on your customers, help if you can, please help me.I’m out of contract with Foxtel, so I’m only really trying to get someone to do fix this small problem which seems in the labyrinth of unnecessary business process, some times involving two countries in the Asia pacific on the phone, it still goes unresolved, Phillip
Developer Response 18/01/2022
Hi PhilFik. Sorry to hear about your frustrations. We would love to help you resolve this issue - please can you email us at myfoxtelsupport@foxtel.com.au. so we help get it sorted out?

Thank you for using the MyFoxtel app. We’re committed to continually improving your experience. This release includes: General improvements and bug fixes Enjoying the app? Leave us a rating — your feedback helps us build a better experience. For contact options, visit https://www.foxtel.com.au/about/contact.html

Version 9.1.0 9 Apr

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: FOXTEL Management Pty Ltd
Size: 61.7 MB
Category: Entertainment
Compatibility: Requires iOS 12.0 or later.

iPhone
Requires iOS 12.0 or later.

iPad
Requires iPadOS 12.0 or later.

iPod touch
Requires iOS 12.0 or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Classification: 4+

4+

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Developer Website

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MyFoxtel

Ratings & Reviews

Almost ready for prime time ...

International Cricket Fixtures

A Gold Service That Could Be Platinum

Difficult to get small problems fixed

What’s New

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

More by FOXTEL Management Pty Ltd

Foxtel Go

You Might Also Like

SBS On Demand

The Lott

Oz Lotteries

HOYTS Cinemas Australia

BritBox: Brilliant British TV

beIN SPORTS CONNECT APAC

DocPlay

Ekka Fun Pass

Twin Towns Clubs & Resorts

Timezone Fun App