4.7
out of 5
91 Ratings
MySmartfren
Ratings & Reviews
Faster and easier to navigate. Thank you and Keep it coming, guys!
Really complicated experience trying to get an eSIM. The website didn’t process the tourist sim for Indonesia. I did receive an email for each attempt telling me to complete payment - the email doesn’t provide a payment link, and one cannot be found on website.The app only sold me a non-tourist eSIM, but then requested Indonesian ID which I don’t have. Then the customer service chat denied to cancel or refund the transaction.The app and website kept reverting back to Bahasa Indonesia despite selecting English.
Developer ResponseDear Customer, due to current limitations in the App Store system, our response will only be visible within 24 hours. We understand the issue you are experiencing and are ready to assist you. Regarding the problem, for further investigation with a faster response, please provide more information about your complaint through the Smartfren Official WhatsApp service at 08881212888. Thank you -Axel (December 22, 2025, 03:35 WIB)
please helps me to repair it
Developer ResponseDear customers, due to limitations in the current App Store system, our response will only be visible within 1x24 hours. We understand the problems you are experiencing and we are ready to help. Regarding the problems experienced, for further inspection with a faster response, let's provide detailed information about the problems via the Smartfren Official WhatsApp service at 08881212888. Thank you. Carlo (10/02/2024, 22:02)
Needs better improvement in the North of Bali
Developer ResponseDear customer, due to limitations in the App Store system at this time, our response will only be seen within 1x24 hours. Thank you for your appreciation and best rating :) For any information or enquiry related to Smartfren, please contact us via Official Smartfren WhatsApp service at 08881212888. Thank you -Tama (17/07/2025 16:40 WIB)
Not working when asking for Smartfren number, and when it updated, lost all of my information and saved number.
Not working asking for smartfren number