NBA: Live Games & Scores 4+

I really love the recent update you gave to this app... however there are a couple of really buggy issues that need to be fixed... 1. When I try to open the app it keeps telling me this content is not available in your country or region... so I turn my VPN on to see if it changes anything and nothing changes I try for like 10 minutes straight and I’m still getting the same thing, this issue really needs to be fixed in the next update... however when I tried logging in later in the day it worked... so I’m not sure what was going on, but I think it was some bug.... anyways that was mainly it and also I was trying to purchase a league pass for Aus and I couldn’t seem to find where to buy it online... same issue ‘this content is not available in your country or region.... I hope this issue gets fixed, but overall I am very happy with the new app update!

Thank you for the review. If you are using a VPN to access the app, kindly make sure to disconnect your device from it. If the issue still persisted, kindly update your review or visit visit support.watch.nba.com to submit a request to our support team describing the issue so that we can troubleshoot. Thanks, NBA Support

I’ve been a subscriber and user of the NBA App for well over ten years. The previous app wasn’t the prettiest, but it functioned well and did it’s job. The update has real problems on iphone, iPad and Apple TV including: -streams crashing on their own, -not being able to play recaps (it crashes the app on all platforms) - not being able to Airplay from iphone or iPad to Apple TV without keeping them awake (leaving the app screen or if the device goes to sleep stops the stream in the background) -can’t change streams without restarting the app Hopefully the developers are reading the reviews and working on bug fixes so we can have a functioning app before the season ramps up, but at this stage I’d have to give the new app 1 star. If it’s not fixed soon, I’ll be requesting a refund.

Edit (10 November): Still having problems with auto lock and crashing if the app. Developers, can you please look into the issue with streaming airplay from iOS and the stream stopping when the phone auto locks? The previous app allowed the streaming to continue in the background when the phone or iPad were locked and this is a basic and essential function!

Edit (24 December): 2 months later and none of this has been fixed. Wake up developers! Why can’t we skip forward more than two seconds when watching on Apple TV? It makes trying to watch replays unbearable!

Thank you so much for the detailed feedback. We will pass along this information to the product team for review. We constantly strive to create the best possible experience and we value input from our fans. Please ensure you have the latest version of the app by deleting and reinstalling the app from the App Store. If your issue persists, please update your review or visit support.watch.nba.com to submit a ticket with our support team. Thanks, NBA Support

I don’t mind the new update as it makes the app look much better, however the functionality is much worse.
This also seems consistent with the nba website.
Firstly, logging into my nba account is far too difficult due to the constant freezing. I have to constantly close and reopen the app and webpage just so I can access my account. Secondly, the video player is much worse. I’ve been a league pass member for 3 years, and have always had problems streaming to chromecast. In the past, it would either play with no sound, audio would be delayed by a few seconds, or it just wouldn’t work at all. These days the chromecast option doesn’t even appear to be there. Furthermore, when I minimise the screen while watching via the app, the option to go full screen again does not appear unless I close the stream and reload it which is rather frustrating, especially during a close game! Finally, the stream in general can sometimes be laggy. This could be due to my internet, however I don’t experience any of these problems when streaming via other platforms. In conclusion, it’s a shame that I have to pay $40 a month for a subpar streaming service. If there was any other option for me to watch every nba game on, I would definitely take that up.

Thank you for the feedback! Your support and voice are very important to us. We constantly strive to create the best possible experience and we value input from our customers. We would be happy to look into the issue further if you would like to troubleshoot with our Support Team at support.watch.nba.com. Thanks, NBA Support