NEO Connect 4+

Awful

Got to be without doubt the worst app I have ever used.
It rarely manages to connect to the system. Every time I open the app I get the message “Your system seems to be offline. Please check the status of your wall controller.” On the rare occasion it actually does connect to the system, it then frequently won’t do what you ask e.g if you try to use the app to turn the system off, it will display your selection for a few seconds before changing back to whatever it was before. The app works about 5% of the time, and given the cost of the whole system, it is absolutely ridiculous. We had no choice in air conditioner - it was the one selected by the builder - but it has been a complete and utter waste of money. If I could give a rating of no stars I would.

Developer Response ,

Hi kmuki1, We apologise for the inconvience. We have fixed quite a few things in the latest version of the mobile app. Kindly update the app and check.

Works after changing router setting

As with others I paid top dollar for my Actron system with this NEO control to be their premium product. I had nothing but issues in the start with disconnections and having to restart my control each day to stay connected.

After speaking with technical support I found that some of my router settings needed to be changed to ensure it stayed connected. The settings I had to change were Band Steering off and PMF off and since then i haven’t had a single disconnection and it works great.

I suggest to other to check these settings too as it made a world of different to the apps reliability.

Terrible

The app frequently fails to connect to the controller "your system appears to be offline". Let's say 90% of the time. If it does connect, and you make a selection (adjust the temp or turn a zone on or off), it displays that change, but then a few seconds later it reverts to the previous selection. If at home we usually walk to the controller to make changes. If you set a new schedule, the initial start time is 1 year ahead. You can adjust that to fix the date. If a schedule starts and then you stop it, the next start time reverts to being 1 year ahead again. Generally the app is terrible. For a $1000 controller spruiking itself with this app, we're pretty disappointed.

Developer Response ,

Hi 287847, Kindly update the app to the latest version from the app store. We have fixed many issues including connectivity.