Neo Studio 4+

Not sure what they’ve done over weekend to make this app worse!?

I use Neo’s pens almost exclusively and have chosen to settle on the Lamy pen, having purchased all the other iterations of pen.

Over the years this App has been annoying, though tolerable. The original app was great, worked and was stable.

Neo Studio has always been - flakey. Most days when syncing my pen the app crashes and I have to take multiple stabs to sync the pen. For the first time, my pen was full and was introduced to a new flashing light which seemed undocumented - the pen was almost full.

Once the data has been transferred then all is good.

Now over the weekend 19Mar23, I tried to sync my pen and I have no idea what’s happened. The app seemingly has taken gotten worse!?!

I took video of the following because I’m just over it, this tech has so much potential but somehow Neo can’t bring it all together.

I tried ti sync my pen, the first time after the app upgraded.

The app is now ridiculously slow, response time the enter the password for the pen was mind boggling slow. On top of that a message was displayed over the keypad so couldn’t actually press some of the digits or tap back space, but they could be because it was so slow in displaying what was tapped, I don’t know because the app crashed.

This is interesting in itself, because I’m not sure what the purpose of the password is if the pen is already telling me it’s downloading the data🤔

Eventually, I was able to get past entering the password screen, which again took multiple stabs.

Now I’m just trying to open the app without it crashing.

Just in case I’m asked, after a number of attempts I thought I should restart my phone, nothing changed. I was going to delete the app but there seems to be a lack of empathy around losing the data that’s on the pen, that when presented with deleting the app will delete data on the phone I baulked.

Now I’m just lost for words and am over it, I love the tech but I’m now just frustrated!

Developer Response ,

Hello, this is the Neolab customer support team. We are glad to inform you that the language and password problems have been patched and you can now use the app normally.
We kindly ask that you refrain from deleting the app as doing so may result in data loss. If you continue to experience any issues, please send us an email at support@neosmartpen.freshdesk.com with your account and OS version information, as well as a video demonstrating the problem you are encountering. Our team will investigate the issue in detail and provide you with guidance to resolve it.
We apologize for any inconvenience you may have experienced and thank you for your patience as we work to ensure that our app provides the best possible user experience.
If you have any further questions or concerns, please do not hesitate to contact us. Thank you.