Nespresso 4+

Called to the store in Adelaide whilst on holidays. Fantastic. Great staff. Offered to show us new capsules etc.& to taste the iced coffee. We asked whether you could by capsules by the box online & they said yes. We couldn’t buy in store as we were very limited with space & thought we’d wait til home to do so. Have searched & searched & the only capsules in boxes seem to be the new iced coffee ones. So just ordered individual sleeves. I find the app a bit limiting that way & whilst the coffee is great, is very expensive when you can buy equally good coffee elsewhere. This, however won’t deter me from future orders. The app is so VERY slow, particularly when is comes to checking out. Took 20 minutes. It’s not a one off happens every time I order. Make myself a coffee to have whilst ordering knowing it’s going to take a while to do. Becoming annoying.

Surprisingly hard to use. Actually, it’s so hard to use I end up going to the web page to actually order even though I have the app. I’ve just put in an order but it took me 85 minutes! and I’m going to have a cup of coffee to recover. The biggest hurdle is sorting out the recycling. I’ve done this five times now and I’m hoping that this, the sixth, will go without a hitch or need for phone calls or in store discussions. I can only do the recycle thing on the webpage, not the app, and my policy is if I haven’t managed to fix the recycle first, then no order. The recycle pickup on delivery doesn’t work; even when the store arranged it for me the bags stayed outside the front door for a week, then I took them down to Collect+, which does work but to get those labels you need your account number and you need to do it from the web page not the app. The delivery man says they cannot ever pickup. Go figure. The app looks pretty though and the coffee is good.
Here’s a tip. The recycle pickup is hidden under Accessories, for some reason, and at the bottom of the list. The obvious place would be Services, and Services does have a Recycle section but this only talks about how, it doesn’t let you actually do it.

It’s going from bad to worse!
Latest update no longer can pickup at store ?
If I’m forced to pay for shipping, you’re dead.

Every update, just gets slower and slower! It’s about time you tidy it up. WHERE’S MY LOCAL Boutique? Where’s Westfield Carindale’s boutique? Months later, my local boutique still doesn’t show on the app , even with the latest update!? Why the only option shown on the app is 14Km away, when the new boutique is less than 2km!? Previous: WHERE’S MY ORDER?? You must include Order ID N° on the Order Confirmation email as well ! (not just on Order ready, or the Receipt emails) I got two emails on Tue. for two orders, but only got Order is ready email, for one of them! 3 days later, I’m still enquiring about my second order, which “cannot be traced without Order ID”. Yet I got charged twice and got two Order confirmation emails , but these are very vague without an Order ID n° ! Who missed this gaffe ? If you send an order ID n° on the two subsequent emails, WHY NOT on the first email too? Fix this ASAP and deliver my order.