Nespresso 4+

Fantastic app and delivery experience but I agree with the points people have made about identifying the mobile number for delivery, it’s really klunky and every time I order I have difficulty going back to find what I need to do to confirm my mobile number for the delivery which wastes time and detracts from the experience. Surely you can fix this by updating our profiles to enable us to include our mobile number and then ask us to confirm this when we place the order in a pop up. Sort this out and you get a 5 out of 5 from me!

Ordering is never smooth or easy. The present order took 2 phone calls to clear up. 1st, the names of the coffees have changed so I had to call and find out how to order them. Apparently, a notice was sent out to advise customers of name changes to country of origin but it passed us by. Why not just keep old names in parentheses on website until customers are aware of changes? Secondly, I couldn’t check out because the website wanted a mobile phone number but gave no place to enter it. WHen I called back, the assistant said the mobile number was already registered and isn’t needed in any case for normal delivery. It turns out the 1 day toll delivery had been automatically ticked (not by me, we never use it) and had to be unticked and normal delivery chosen before order could be placed. But if I had wanted 1 day delivery, I still couldn’t find a place to record the mobile number. Which you already have! So I agree with former reviewer, the site need some improvement.

If I select (for example) Toll company for delivery, the app will give me an error message because I have not provided a telephone number. However, the app has skipped the step in the ordering process where my number is displayed/entered. There is no way to add the telephone number from the error message page because I can’t navigate to where it should be: pressing the back button skips the page, and there is no link from the error message to take you to the step where you enter your number. Unless you go back and select a different option for delivery (for example, unselect Toll, then select Australia Post, then re-select your preferred choice of Toll) will the telephone number step appear, and the order can proceed as usual. The PayPal redirection is also clunky and usually times out or stops working (which doesn’t happen as frequently with other apps as with this one).