NordVPN: VPN for privacy 4+

NordVPN is a game-changer for VPNs everywhere.

NordVPN is an absolute smash hit of an application: it’s got multiple neat features encouraging users to connect to whichever servers they want and there are no geographical limits to where you can go. Granted it DOES have issues (sometimes you need to restart the app or device, and sometimes the servers just crash unannounced), but these are negligible things because it does everything else so well. Just be careful which servers you choose, because you’ll overload your device’s connections. With that said, NordVPN swears by its terms of absolute privacy and non-disclosure of user data to authorities (and hopefully stays that way), and the servers more often than not work like an absolute charm. This is the key to the internet’s future.

P.S. There’s been issues with my iPhone version of the app where it keeps logging me out at complete random, and all the troubleshooting I’ve tried looking for online doesn’t seem to give me a clear-cut solution to how I can fix this persistent log-out issue. Can you please fix this guys? It’s a real headache having to re log-in for the umpteenth time for an app that’s supposed to save you the trouble of connection issues period. I still love NordVPN; so I’m hoping this update to the review gives light on some of the issues other users have surely experienced as well as I. I don’t know if this problem if affecting computer users to the same degree; I may be wrong about that. Hope this helps.

OMG!!!!

Not a word of a lie I’ve been wanting to get a VPN for years, never thought I needed one though and didn’t want to pay.
But being blocked and restricted on so many sites for no reason and having security issues non stop I was like ok. Then I see the subscription cost!!!!! $129 clams OMG no chance I was like stuff it then I seen the 7 day free trial.
I downloaded from App Store set it up picked a country jumped on the net and every single problem I’d been having stopped instantly! And the $129 dollar subscription fee now is fully understood! For such amazing brilliance, to solve issues with internet that fast I’d pay double that Sub fee! I am sitting here smiling cause I’m literally excited and it has opened up a whole new world. People do not understand what they are missing being restricted in countries due to unnecessary policies and licensing jargon! Thank you for this app you now have a customer for life.

Beware: Utility fine, CS poor, and billing a scam

I was content with the speed, ease of use and general utility of NordVPN however - and this is a HUGE but - the customer service is poor and their billing is at the very least incompetent, if not dishonest. I have been billed more than once for subscription extensions when my account had not been about to expire. On one occasion I received spam from Nord for weeks saying I needed to extend my account subscription. I did so for two years. A month or so later my subscription was auto renewed and the time was not added to my account. I (miraculously) had this amount refunded. A few months later, this happened again! Outside of the billing cycle! The subscription time was not added on, they wouldn’t refund the amount but eventually after extensive CS emails they granted the subscription time I had paid for. I just went to my account yesterday to check when it expired so I could change to another provider and saw I had been billed yet again for yet another year even though I still had a year to run. And once again they did not credit it to my subscription. I don’t know if this over billing is intentional or if their systems are just poor but I would strongly recommend against giving Nord a card number or authorisation to automatically bill you. I won’t be continuing with the service myself, it has left a very bad taste in my mouth.

Developer Response ,

Hello. We're sorry for the negative experience you've had with us so far. If possible, would you be able to update your review with a ticket ID# reflecting your conversation with our team? We'd be happy to investigate this matter. -Drea