NordVPN: VPN for privacy 4+

OMG!!!!

Not a word of a lie I’ve been wanting to get a VPN for years, never thought I needed one though and didn’t want to pay.
But being blocked and restricted on so many sites for no reason and having security issues non stop I was like ok. Then I see the subscription cost!!!!! $129 clams OMG no chance I was like stuff it then I seen the 7 day free trial.
I downloaded from App Store set it up picked a country jumped on the net and every single problem I’d been having stopped instantly! And the $129 dollar subscription fee now is fully understood! For such amazing brilliance, to solve issues with internet that fast I’d pay double that Sub fee! I am sitting here smiling cause I’m literally excited and it has opened up a whole new world. People do not understand what they are missing being restricted in countries due to unnecessary policies and licensing jargon! Thank you for this app you now have a customer for life.

Beware: Utility fine, CS poor, and billing a scam

I was content with the speed, ease of use and general utility of NordVPN however - and this is a HUGE but - the customer service is poor and their billing is at the very least incompetent, if not dishonest. I have been billed more than once for subscription extensions when my account had not been about to expire. On one occasion I received spam from Nord for weeks saying I needed to extend my account subscription. I did so for two years. A month or so later my subscription was auto renewed and the time was not added to my account. I (miraculously) had this amount refunded. A few months later, this happened again! Outside of the billing cycle! The subscription time was not added on, they wouldn’t refund the amount but eventually after extensive CS emails they granted the subscription time I had paid for. I just went to my account yesterday to check when it expired so I could change to another provider and saw I had been billed yet again for yet another year even though I still had a year to run. And once again they did not credit it to my subscription. I don’t know if this over billing is intentional or if their systems are just poor but I would strongly recommend against giving Nord a card number or authorisation to automatically bill you. I won’t be continuing with the service myself, it has left a very bad taste in my mouth.

Developer Response ,

Hello. We're sorry for the negative experience you've had with us so far. If possible, would you be able to update your review with a ticket ID# reflecting your conversation with our team? We'd be happy to investigate this matter. -Drea

Patchy at best - auto connect doesn’t!

The VPN service itself seems fine. But on iOS on my iPhone XR, it just NEVER works. It goes through phases. Auto connect should mean that whenever it’s not connected, it connects, right? But it rarely ever does! Occasionally it will go through a phase where it connects, then it will get in a loop where it keeps trying and failing (breaking the internet, forcing me to turn off autocorrect and back on again) but then it will go through phases (weeks) where it just never connects! Every time I check, it’s unprotected and I have to manually connect, which it has no problem doing. It’s driving me bonkers, and I’ve paid for 3 years up front (DO NOT DO THIS, THE SO CALLED SAVINGS ARE NOT WORTH IT IF SOMETHING GOES WRONG) and when I complained, they’re like oh your cooling off period is finished, too bad. So I’m stuck with this garbage whether I use it or not. I’ve tried all of the support suggestions, nothing works. So basically I have a manual VPN rather than an auto connecting one. So I have to remember to turn it on, or I’m at risk. Pointless!

Developer Response ,

Hello. We're sorry to hear that your issue is still unresolved. Could you please update your review with the Ticket ID you’ve received from our customer support? We’ll check your inquiry and provide you with further assistance. -Neo