Service NSW 4+

Digital licences and more

Service NSW

    • Free

iPhone Screenshots

Description

The official Service NSW app, making it easier to access government services.

Some 5 star reviews:
• “I highly recommend it as it is very convenient to have all this information at one’s fingertips” - AM
• “Absolutely amazing! Easy to install, shows demerit points and fines, and displays your licence securely” – DB

Access the following digital licences and credentials, with more to come:
• Driver Licence
• RSA/RCG Competency Card
• Working with Children Check
• Recreational Fishing Licence
• Boat Driver Licence.


COVID Safe Check-in
• Quick, contactless check in at COVID Safe venues
• Point your device camera at the COVID Safe QR Code to get started
• Save your details for a faster check in next time.

Useful tools and services:
• Verify a Digital Driver Licence via our licence checker
• Check or renew a registration
• Sign into licensed venues.

Fines and demerits:
• View and pay your fines
• View your demerits.

COVID-19 resources:
• Access COVID-19 statistics by postcode
• Access our COVID-19 Assistance Finder with benefits, rebates and concessions.

Tell us what you think:
• Help us help you! We’re always working on a better, stronger, faster app.
• Share what you’d like to see in the app: we use your feedback to continuously improve the app experience.

What’s New

Version 7.25.0

Thanks for using the Service NSW mobile app! We used your feedback to make these improvements:
• You can now get your Digital High Risk Work Licence. Thanks for your feedback on the public beta.
• You can now choose to remove any of your Digital Trade Licences - just check the licence menu!
• Contractors who use School Check-in can now enter their job ID
• We’ll let you know when your expired and used vouchers will be removed from the app

Ratings and Reviews

3.2 out of 5
4.1K Ratings

4.1K Ratings

jasrose1 ,

Needs an update because of glitches with Covid alerts

For the most part a good app with digital licences and vouchers handy, however currently there seems to be a glitch regarding Covid case notifications. I receive alert notifications that I have been near a Covid case at a venue check-in but *some* of them do not appear in the check-in history accurately, with missing red flags and no additional locations. I checked my partners check-in history for the places we have been together at the same time to compare, and his has some red alerts however mine does not! He has some red alerts missing from times we were at the same places at the same time too, where as I have the alert…
It appears that it is not my account alone having issues, but a glitch. it would be good if in a future update that the Covid case notification contained a link to the venue and time of the exposure.

Developer Response ,

Hi JubJubjubjubbird, case alert notifications are sent to anyone that checks in within the time period of +- an hour of the person who tested positive.

If two people check into the same place at more or less the same time, then it is likely that one of you may have just missed the time window. For safety, we recommend that both of you monitor for symptoms and get tested if any appear.

Additionally, notifications may appear for guest check-ins, which the app defaults to in the case of low connection. Guest check-ins don't appear in history for security reasons. You may also be receiving multiple notifications for the same item in your history as various positive tests come through.

We deeply appreciate your feedback regarding this feature and will pass it along to our team.

Shiro_Kuran ,

Been great but... please fix app false positives

Well today I haven't gone anywhere, just woke up and moved about the house (where I live). And yet apparently I've come into contact with a Covid case somewhere today....What the?! How can I come into contact at a location that requires check in when I literally haven't left the house at all today?! (I have a screenshot of the notification for today [8th January 2022])

I figured it was a glitch so checked for app updates. Nope none. Im wondering if there is anything I can do to fix the issue. I even checked for a text to my phone -no nothing. Is this one of those fake things? Should I take it seriously despite not going anywhere at all today that requires a check in? Has someone hacked the app? Literally I have so many questions. No wonder people are talking of removing the app from use.

I have enjoyed the app and how useful it has been but why throw false things at me when legit I haven't gone anywhere short from my own bedroom and the kitchen in my house. Seriously what on earth is going on. Its clear to me why the politicians want to move the app on. It is also clear this app need to be fixed badly. False notifications of positives or a requirement to be tested when the user in question hasn't gone anywhere all day never mind left the place he or she lives is a little ridiculous.

Please fix app issues, I beg of you!

BlakeJboy ,

App doesn’t allow you to log in

Update: I have continued to email the mobile app developer for 5 months, and this issue still has NOT been updated!!!! The customer service I have received has been atrocious, I have sent a further 2 emails over the last two weeks asking for an update and have not received any response!!! You would think they would try and respond promptly given this is a bug, it’s been a known issue for 5 months, and the app is so critical for both the QR log in as well as for the future vaccine passport. If I could give this a negative rating I would!

Original:
I have tried to log in for that last week using my Face ID and /or password, and it just continues to ask for my PIN saying “Log in with pin” if I try logging in with PIN, then it doesn’t work. I then have to reset my PIN every single time to log in. I’ve seen some notes from the app developer to check that my phones clock is on “set automatic”, however this was already the case and didn’t work… what can I do to fix this!!!!

Developer Response ,

Hi BlakeJboy, Sorry for the experience you had with the app. Can you please email mobileapp@service.nswgov.au? Please include the device model, operating system version, screenshot and the email you use for the service account. Happy to investigate this for you.

App Privacy

The developer, Service NSW, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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