iPhone Screenshots

Description

The official Service NSW app, making it easier to access government services.

Some 5 star reviews:
• “I highly recommend it as it is very convenient to have all this information at one’s fingertips” - AM
• “Absolutely amazing! Easy to install, shows demerit points and fines, and displays your licence securely” – DB

Access the following digital licences and credentials, with more to come:
• Driver Licence
• RSA/RCG Competency Card
• Working with Children Check
• Recreational Fishing Licence
• Boat Driver Licence.


COVID Safe Check-in
• Quick, contactless check in at COVID Safe venues
• Point your device camera at the COVID Safe QR Code to get started
• Save your details for a faster check in next time.

Useful tools and services:
• Verify a Digital Driver Licence via our licence checker
• Check or renew a registration
• Sign into licensed venues.

Fines and demerits:
• View and pay your fines
• View your demerits.

COVID-19 resources:
• Access COVID-19 statistics by postcode
• Access our COVID-19 Assistance Finder with benefits, rebates and concessions.

Tell us what you think:
• Help us help you! We’re always working on a better, stronger, faster app.
• Share what you’d like to see in the app: we use your feedback to continuously improve the app experience.

What’s New

Version 6.0.0

Thanks for using the Service NSW mobile app. We use your feedback to make these improvements:
• A new app homepage with our most popular features now easier to find
• You can now manage your log in and out from the Settings screen
• Fixed a bug where the check out page was not scrollable with larger text sizes

Ratings and Reviews

3.1 out of 5
1.2K Ratings

1.2K Ratings

Commentariat ,

Difficult to activate, now working well

Kept getting "something went wrong" error when I tried to set up the app today. Rang Services NSW and got some story about having to first log into the Services website on my computer and link my licence to something or other. Didn't have time to follow that up today, but tried to set up the app again late at night and it worked perfectly. Sounds like whoever I spoke to at Services NSW was talking rubbish, and the app set up process was simply overwhelmed during the day. But it's working very well now, with driver's licence and Working With Children card now really accessible.

audreyduh ,

Works decently most of the time

I’d like to suggest a feature for the app in regard to the COVID check-in. It would be great if the app sent us notifications asking us if we have checked out, since many of us forget to check out of locations. It could be opt in (you would have to choose to have the alerts set) and maybe even choose the frequency i.e. “send notification 10 mins/20 mins/1 hour/etc after last check in”.

Also sometimes we forget to check in as soon as we enter for whatever reason, so may be good if we could edit the check IN time as well.

Developer Response ,

Hi audreyduh, Thank you kindly for your feedback. This is being looked at by the engineers and new fixes and improvements will be released soon. Do check out. We improve the app using our app user's experience. Please keep the feedback coming.

Rugrat-rodeos ,

Huge improvement & fixed bugs

Updating my previous review where PIN requests and resets only produced errors. Bug seems to be fixed and I’m pleasantly surprised by the easy to use features esp. digital drivers licence (also like the tutorial in that) I’m yet to try COVID check-in so I can’t say if that’s still clunky and still tosses you out in under 5 minutes (b4 you get a chance to check out for fast visits) but with log-in improvements that won’t be such a pain Point I guess. Well done on the glitch fixes

Developer Response ,

Hi Rugrat-rodeos, So sorry this happened to you. We had an outage with account services and it was restored yesterday. Released the latest version 5.32.1 with some patches in it. Could you try again if it's working good or not? We are here to help you, if the problem remains, write to us at mobileapp@service.nsw.gov.au thank you.

App Privacy

The developer, Service NSW, indicated that the app's privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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