Omo: Healthy Weight Loss App 4+

Different countries different methods glad that this app accommodates using calories as I would rather use this method. It gives you both options and you can also create your own foods and portion sizes for the meal diary. Have loved using it so far. Just wondering if I will get sent a message before or when it is due to auto renew, As I am in Australia it is hard to calculate costs.

Not sure if I can afford to renew. But it is a good app for tracking food and exercise. I am on 3 month plan at the moment.

Hey, thanks for your comment! We are happy to hear that you love our app. Please reach out to our support team to get instructions on how to cancel autorenewal. Our contact details are in the app description. We look forward to hearing from you!

Similar to Bianca Feedback.
I had signed up months ago, and since changed phone and didn’t even have it downloaded on my new phone. They could likely see I’d had absolutely no usage since downloading it. Yesterday I was whacked with an AUD$124 fee for 3 months. I requested a refund immediately as due to the recession here we can barely make ends meet, didn’t even have the app downloaded and had logged in once or twice when I first downloaded it to see what it was like and determined it wasn’t for me.
Customer support were disgraceful. No empathy at all. Riddled off some rubbish about their t&c’s which I’ve now forwarded to the ACCC & the ombudsman as well as our bank.
Interestingly, we had the exact same thing happen with an app called Welltory for almost the same amount and they instantly employed compassion for our circumstances and understood on usage we didn’t have it downloaded anymore, refunded us immediately and offered us another discount if we would ever like to sign up again. And you know what? Once we’re out of this mess we probably will as that’s a brand that resonates with their customers. OMO? I wouldn’t use it if they said they’d now pay ME to use it. Unethical.
Very poor business processes in that we were never warned our ‘subscription’ existed / was about to renew / couldn’t even login to the app to delete it or cancel it.

Hello, thanks for sharing your thoughts with us! Just a reminder: all billing information, including subscription terms, is provided on the payment screen prior to purchase confirmation. If you have any questions, our Support Team is available to provide assistance. Feel free to get in touch with us!

I’m just not going to learn calories cause this ap is so old fashioned it doesn’t have kj.
I KNOW kj… I know what most foods are- in kj… kilojoules the MODERN metric logical unit of measurement
Why the hay isn’t there kilojoules?!
Having calories only will be the main reason I cancel this ap.

Oh funny- I just had to come back and mention the “developer” response- hilariously they are trying to help me change my
Units FROM metric INTO old fashioned out dated imperial!!!
It’s as if they didn’t even read my first review properly.
My height and weight is in metric- as it SHOULD be. Why would I change that.
The issue is I CANT change calories. There is no option for that in this basic ap.
There’s also no mention of the quiz I took to get into this ap.

I have given all my data in metric in set up-yet when I come to log food it's in imperial???
I can't find any way to change the cal to kj.
I don't use cal.
I was born well after we changed to metric in 1966.
I don't want to learn cal.
If this can't be changed- it's a Major flaw to me. The food tracking looks identical to my fitness pal- which I already use every day, and they have kj. And their food tracking is free.
Hugely disappointing
Calories calories everywhere's in the ap, Interests??? Calorie tracking? No! Energy tracking maybe - or food tracking.
Everything is in the old measurements!!!
Crazy.

Hey, sounds like a cool idea! We are certain what you've pointed out will be taken into consideration for future updates - thanks a lot for that!