Opal Travel is the official app for managing your travel across the Opal network in Sydney and greater New South Wales. Use the app to add value to your Opal card remotely, enable auto top ups, view your travel history and access other useful public transport information, all on your iPhone.
• Top up on the go
• Trip planner with fare estimates
• Register your Opal card
• Report card lost or stolen and transfer the balance to another eligible Opal card linked to your account
• Alerts when you are approaching your stop
• Subscriptions to disruption notifications specific to your trip
• Auto top up functionality
• Account balance, trip history and Weekly Travel Reward information
• Opal retailer locations
• Compatibility with registered and unregistered Opal cards
Opal Travel is designed for use with Adult, Child/Youth, Concession and Senior/Pensioner Opal cards only and is not compatible with ‘jailbroken’ iOS devices.
Siri requires iOS 12 and above.
You acknowledge that Transport for NSW will not send you a paper copy.
For more information visit https://transportnsw.info/apps/opal-travel
- Minor bug fix
Ratings and Reviews
Much improved. But forced updates?!
The app has gotten way better than when first released. Initially I didn’t use it at all, because a third party app was better, but now it’s quite reasonable and can do most things I’m after (and it doesn’t require signing in every time I open the app - thank you!).
But this morning I was forced to upgrade the app as it would not allow me to open an out of date version of the app. “There must be something pretty important they’ve fixed,” I thought, because I haven’t seen this done in any other app I’ve ever used (apart from apps that can’t open when they have become incompatible with iOS updates). When I checked the App Store to download the update, the new version contains “minor UI updates”!? For something so trivial TfNSW are forcing me to download the update? Come on! For a major security flaw, that is fair enough and something other developers should actually look at implementing, but don’t lock me out of the app just because the new version looks slightly different. What if I was in a rush to catch a bus or train and trying to add credit to my Opal? Instead of ignoring the update so I could get to work on time, I’d need to update before doing anything and maybe miss the service I was after. If phone reception is bad that’d take even longer.
I think it’s a good thing you’ve worked out how to force users to update an app by not permitting an out of date app to be opened - but only use this power wisely and when really necessary. Please.
One of the thing that the app was designed for, yet it is inaccurate. When I tapped on it displayed 35 on the tap on machine (which sounds about right), on the app it shows only 32. From even just the most recent top up, not including the previous balance before top up gave me at least 33 (manually calculated using a calculator). Yet the opal card has had it up to 32 something. This is no longer a matter of updating (no matter how you update (or lack of update) it shouldn’t end up at that value not to mention all past journeys had already shown up on the record). It is a matter of bad calculations and misleading information. This is not the first time it has happened, sometimes it is correct, sometimes it is not, the website which is probably where the app is based off has also the wrong value. And it has been for a quite couple of years. I never worried about it since I thought government surely can’t rip us off right? But after such a long time and still see it unfixed it is concerning. I beg you guys please check and see it fixed!! #concessionopal
Not always reliant
I don’t expect this app to be amazing, it’s for NSW transport after all. But the delay in relevant information is annoying at best, especially when you’re on the go - which if you’re using an app on a phone is pretty much a given. If you can tap your card and have it instantaneously tell you whether you have funds, the app should be able to tell you just as quickly, and you should be able to see your tap on/off activity in real time. Instead there’s hours of delay because of... reasons?
Also, forcing people to update before they can use the app is inconvenient when you’re out and reliant on phone data/signal strength. Not everyone is going to have the perfect combination, and yet they still need access to their Opal account - forcing an update locks them out. Little tweaks could make this a great app.
- Transport for NSW
- 78.6 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © Transport for NSW
Up to six family members will be able to use this app with Family Sharing enabled.