Femia - Fertility & Pregnancy 17+

Hi, I too received an unknown charge to my credit card from Femia of over $100 AUD. I signed up in March when there was some sort of discount or offer at the time where I paid a small fee, with no mention of anything about later being charged $100 AUD+ - I rarely subscribe to anything with ongoing fees. I followed instructions on the app about how I go about deleting the app and it says that deleting the app does not cancel your subscription. Although I didn’t think I had a subscription I did what the app says which is to check your App Store to find your subscription and when checking, there was only one listed (for an entirely different appt) so I’m really concerned about this credit card charge now. I have emailed Femia Support team but am yet to receive a response. Your help to get this resolved and refunded would be greatly appreciated.

Hello Emma, Thank you for reaching out and bringing this to our attention. We sincerely apologize for any confusion and inconvenience caused by the unexpected charge. We understand your frustration and want to make this right for you. Your feedback is crucial, and we appreciate you sharing your experience with us. Please know that we take these matters seriously, and we're committed to resolving them promptly. Please reach out to us at support-w@femia.io with subject line "Store review." We're here to assist you and address any concerns you may have. Thank you for your patience and understanding as we work to resolve this issue for you.

Avoid this app at all costs! It is misleading and promises to get you pregnant if not a full refund. It states it will create a detailed individual conception plan that includes meal plans and hormone tracking. All you can do in the app is track your period and log your symptoms like every other free cycle tracking app.

The app advises everything is done through Apple but when reviewing my subscriptions and purchase history nothing shows up on my Apple account. There is nowhere to cancel my subscription which is due to renews in 3 months. I have now had to report this transaction to my bank and cancelled my card so no further fraudulent activity occurs on my card.

To pray on people at such a vulnerable time I their life is disgusting.

Hello there. We're truly sorry if there's been any mix-up or hassle on our end. We really value transparency and excellent service and it sounds like we might have missed the mark for you. Your thoughts are important to us and we're here to chat if something felt off. Please could you drop us a line at support-w@femia.io with the subject “Store Feedback”? Once we receive your request, our team will review it and process it. We value your feedback and are dedicated to providing a positive experience with our service. Femia Team

Terrible customer service and terrible business policies. BEWARE! Do not subscribe to this app. Do not even accept a trial period!

I signed up for a trial on the app and there was no reminder sent to me at the end of the trial period before auto renewing. I contacted the company after a $100AUD payment was taken explaining that the unexpected payment put me under financial hardship… I was told all payments are final and no refund would be offered. Instead I was offered a free 12 month subscription to a yoga app… oh wow, that really helps my financial situation and covering my bills this week. I have contacted paypal and will launch a dispute once the date they have given me has passed.

My advice… find another app (this one isn’t that great anyway) and do not get sucked into involvement with a company with questionable and unethical business policies, especially around financial hardship and lack of reminders before large payments are taken from you. Seems sneaky, scammy and underhanded to me.

The app reviews indicate this is a very common problem.

Hello there. We're truly sorry if there's been any mix-up or hassle on our end. We really value transparency and excellent service and it sounds like we might have missed the mark for you. Your thoughts are important to us and we're here to chat if something felt off. Please could you drop us a line at support-w@femia.io with the subject “Store Feedback”? Once we receive your request, our team will review it and process it. We value your feedback and are dedicated to providing a positive experience with our service. Femia Team