Period Diary Ovulation Tracker 9+

So many faults

What the heck happened to you guys? I signed up for a basic version of this app in 2013 and loved it for many years until you changed it so dramatically and asked people to pay for the older version which was simple and perfect. Now you have update the app again and it’s lost the ability to recognise global date range I.e Australia which is one day ahead!! In addition to this, I’m trying to set up a two day reminder but there’s no enter button after selecting two days so how the hell am I supposed to update it!?! I’m only using this app because it has all of my backdated data since 2013 otherwise I recommend everyone to run a million miles from this app.

Developer Response ,

Hi there.

Thank you for your review. We are sorry to hear that you've experienced some transitional issues with the new redesign. Please note that the Period Diary Pro version that you have referred to was always available for download and this is not something we have started charging for. As it is a slightly upgraded version of the old Period Diary app, it's always been available for a small one-time fee, but only for iOS users. However, as we are not focused on that app, we would kindly suggest contacting support@bellabeat.com so that they can provide all the assistance you need with the new version of the app. The initial version is just a starting point and it has already gone through many fixes and improvements that you can apply by simply updating it to the latest version available in your App Store.
All the best, Bellabeat

Lost all of my data - please read this before updating

I had been using the older version of the period diary app for many years, and for the previous 12 months had written absolutely everything in it as we are trying to conceive. I updated the app in June without realising they had changed hands, and all of the data I had previously entered had disappeared.
I then read the reviews and discovered other people in the same situation were encouraged to contact the support team, so I did that and was initially assisted by a friendly and helpful customer support advisor who reassured me that my data should be able to be recovered. I provided the information they asked for in order to search for my data and waited over two months with no response, so reached out to the support team again, and was dismissed by another customer support advisor who provided an unhelpful generic response advising that there is nothing they can do.
I really need this information for my doctor to assist with my fertility journey, so am very disappointed.
Hopefully this review might help other people before they update the app and lose their data too.

Developer Response ,

Hello there, thank you for your review! We are terribly sorry to hear this. Our team always tries their very best to locate the data that has unfortunately been lost and we deeply regret the outcome of your case since we appreciate how disappointing this must be. We are truly sorry for all the trouble and, if you have any further questions or concerns, we kindly invite you to reach out to us at any time at support@bellabeat.com where our team is ready to assist. All the best, Bellabeat

Ugly, Useless “takeover” ⏳

You’ve stated that you’ve “rebranded” the app icon to align it with you brand - it’s not useful for users because it is still the Period Diary hence why it was and should remain PD - now b means what amongst all the other app icons??
Users options have been minimised, nay taken away completely, regarding the style/colour theme - we used to have three options, now there is no choice. & what we are forced to use is ugly, hard on the eye & difficult to read through.
The symptom icons are also difficult to decipher; yes, you could say we were used to the previous ones but it’s not just that - take a good hard & honest look at them: some images, what even are they?! and again with the colouring used it is difficult to see them, both in the calendar and graph screens.
Fair enough you’ve taken over this app but there was no need to make ALL these USELESS & annoying changes just to make a point of the takeover.
I will give it a month to see if you update according to all the feedback being provided by users, after which, if there hasn’t been sufficient improvement you’ve lost another loooooong time user.