Pet Circle: Shop pet supplies 4+

I love them product and service, but I got post problem with them. I lost my post once, and when I check deliver picture, even it was during delivery, it was open one side. So they send me again, and at the sametime, I saw one of my neighbor post that from pet circle, that also one side open of the box. I really wish them to fix this problem. cat and dog food it not very cheep, so if they could see inside and if it is same food with their pet food, I could have mind to stole it. Please please double taping please please please. if next time it happen again, I would not use here.

Hi there, thank you for taking the time to leave some feedback. As this is in regards to your deliveries please contact our customer service team on sales@petcircle.com.au and they will be able to assist further. Kind Regards, Pet Circle. 🐾

Just a terrible app. Have spoken to the store because their service is fabulous and I have been shopping with them for years. I would hate to leave them because the app is too difficult to use. It was bearable until this year when they updated the app and made it even worse. It is difficult to navigate and has too many components eg: order 1 or delivery 5 etc. The kicker for me was that I tried to start automatic and regular delivery and instead ordered 2 $150 bags of dog food with the next one coming in another 2 weeks. There is also no option to cancel and the chat bot was hopeless. I then had to email and wait 72 hours for a reply. It wasted 2 hours of my time to stop the automatic delivery and received the 2 bags of food…..$300 before the email reply. As I have said I have had great service for years but the app is hopeless.

Hi! Thank you for sharing your experience, and we truly apologise for the inconvenience you've faced with our app. We understand how frustrating it can be, especially after years of great service. We're currently working on improving the app to ensure it's the best it can be. In the meantime, if you ever face any difficulties, please don't hesitate to reach out to our customer support team directly—we’re always here to help. We greatly value your long-term loyalty, and we’re committed to making sure your future experiences are much smoother. Kind Regards, Pet Circle. 🐾

The app does not show accurate stock levels, so I had no idea when ordering that some of my items were not in stock.

For an order placed 16 August I received no updates until I contacted Pet Circle a week later to find out why our order had not been sent. The agent was not sure but said everything would be dispatched two days later.

It’s the 29th today and while we received an ‘order packed’ message on Thursday by email and text, a week later, the order has yet to be dispatched. Moreover, the app still doesn’t reflect the status change while the website does, which means the different systems aren’t communicating with each other despite surely being interconnected. Bizarre.

Follow up with the next agent who said the items weren’t in stock, hence the delay.

The worst part is the zero communication. We’ve had to buy the items in person since.

What’s the point in going with Pet Circle if comms are so poor that you can’t plan your pets’ meals and the bricks and mortar places offer price matching that eliminate the perceived savings? 😞

Hi ukstairs, thank you for taking the time to leave us a review. We are sorry to hear the recent experience you have had with us in your order being delayed. This is certainly not the level of service we want to be providing. Please feel free to reach out on sales@petcircle.com.au with the subject Attention Samantha and we can look into this more for you. Kind Regards, Pet Circle. 🐾