Winner of the Australian Financial Review Best Service Innovation award for 2020!
The PEXA Key app is FREE. A property transaction can be a confusing and complicated process, we aim to help reduce the stress around settlement.
The app will help you:
• Securely action key tasks sent by your property lawyer or conveyancer.
• Safely send sensitive bank details to your representative.
• Add and track your properties through to settlement.
• Learn what you can expect in each stage.
• Stay up to date with useful notifications about the progress of your property settlement.
• Use our planning your move checklist to help organise your move.
• Use our postal address checklist to assist with your move
In the latest version, we've introduced enhancements to support buyers and sellers during their move. We are always keen to improve, so please send any feedback through to firstname.lastname@example.org or use the feedback option in the app.
Ratings and Reviews
Not optimised for modern iPhones
The PEXA platform and functionality is great. But, this app hasn’t been developed for modern iPhone form factors. The call to action buttons are half clipped off the screen on an iPhone 12 Pro. It makes it very hard to tap/action them. Please update the app to accomodate recent form factors.
Additionally, the notifications CTA button didn’t prompt for allowing notifications despite several taps.
Couldn’t print terms, couldn’t log out
First problem: Couldn’t print terms and conditions of use required to be accepted to use the app. I left feedback that should have ‘email me terms and conditions’ option like Apple. No way to see how to copy save / print select all from my phone. I have to agree but can’t get a copy of what I have agreed to. T&Cs are available within the App, but still no print / send option.
Second problem: Went to log out, but after clicking logout taken straight back to login screen and prompt to enter PIN number. So a circuitous bug / error.
My feedback was this logout error not what I would expect from a property transfer app used by lawyers in Australia ostensibly to protect and build trust in property transfers. A logout error I would expect to see on a cheap build app. This error reduces my trust in the platform.
Developer Response ,
Hello AJ, thank you for sharing your feedback on the PEXA Key app. We sincerely appreciate your feedback as it helps us continuously improve.
Please see the terms and conditions as a PDF document available on the PEXA website here: https://community.pexa.com.au/nvfdb67842/attachments/nvfdb67842/UsingPexaDayByDay/928/7/PEXA%20Key%20-%20Terms%20and%20Conditions%202%20June%202020.pdf
Happy holidays and happy new year!
I don’t see the point
This app is fine, as an app, but it doesn’t really do much during the process of sale. It seems like just another charge to vendors and purchasers.
It didn’t help me to see what my conveyancer was actually doing to earn their money, and in fact, they (said conveyancer) seemed pretty hopeless at keeping on top of what was happening. They even sent a request for the deposit to be transferred months after it was already done, and then asked me for a hard copy of my title after already charging me twice for a digital copy. Perhaps something like this app could do better to keep all communication more streamlined, documents at hand and processes more coherent. PEXA key definitely has potential but I found it utterly useless. It’s a redundant system that is over administration and doesn’t add anything to the process of selling a house. Again, useless.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
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- Property Exchange Australia Limited
- 43.8 MB
- Requires iOS 9.0 or later.
- Requires iPadOS 9.0 or later.
- iPod touch
- Requires iOS 9.0 or later.
- Requires a Mac with Apple M1 chip and macOS 11.0 or later.
- Age Rating
- © 2021 Property Exchange Australia Ltd
Up to six family members will be able to use this app with Family Sharing enabled.