PEXA Key 4+

Not optimised for modern iPhones

The PEXA platform and functionality is great. But, this app hasn’t been developed for modern iPhone form factors. The call to action buttons are half clipped off the screen on an iPhone 12 Pro. It makes it very hard to tap/action them. Please update the app to accomodate recent form factors.
Additionally, the notifications CTA button didn’t prompt for allowing notifications despite several taps.

Couldn’t print terms, couldn’t log out

First problem: Couldn’t print terms and conditions of use required to be accepted to use the app. I left feedback that should have ‘email me terms and conditions’ option like Apple. No way to see how to copy save / print select all from my phone. I have to agree but can’t get a copy of what I have agreed to. T&Cs are available within the App, but still no print / send option.

Second problem: Went to log out, but after clicking logout taken straight back to login screen and prompt to enter PIN number. So a circuitous bug / error.

My feedback was this logout error not what I would expect from a property transfer app used by lawyers in Australia ostensibly to protect and build trust in property transfers. A logout error I would expect to see on a cheap build app. This error reduces my trust in the platform.

Developer Response ,

Hello AJ, thank you for sharing your feedback on the PEXA Key app. We sincerely appreciate your feedback as it helps us continuously improve.

Please see the terms and conditions as a PDF document available on the PEXA website here: https://community.pexa.com.au/nvfdb67842/attachments/nvfdb67842/UsingPexaDayByDay/928/7/PEXA%20Key%20-%20Terms%20and%20Conditions%202%20June%202020.pdf

Happy holidays and happy new year!

I don’t see the point

This app is fine, as an app, but it doesn’t really do much during the process of sale. It seems like just another charge to vendors and purchasers.
It didn’t help me to see what my conveyancer was actually doing to earn their money, and in fact, they (said conveyancer) seemed pretty hopeless at keeping on top of what was happening. They even sent a request for the deposit to be transferred months after it was already done, and then asked me for a hard copy of my title after already charging me twice for a digital copy. Perhaps something like this app could do better to keep all communication more streamlined, documents at hand and processes more coherent. PEXA key definitely has potential but I found it utterly useless. It’s a redundant system that is over administration and doesn’t add anything to the process of selling a house. Again, useless.