PlantIn: Plant・Tree identifier 4+

I don’t think any camera ID app can always be 100% accurate which is why making this app free would be a dream, however I’m still paying for it on account of the how helpful it really is. A great way of keeping track and identifying each plant I have with the added tips and info on keeping said type alive. I’ve only recently became a plant enthusiast so I’m no expert and this app has helped majorly.

Dear Valued Customer! Thank you so much for the kind feedback. It's plantastic to hear that you found the app useful and your plants are green and healthy now. We value your interest in our app and will work to make it better. We strive to make the PlantIn app the best and easiest app out there and the way we do that is by listening to our users' experiences. Feel free to reach out to us at support@plantin.xyz with more information.
Thank you again for this review and thank you for being part of our community!

I got the trial, along with another alternative app, and used both for a few days to see which one I liked the most. I was conscious of making up my mind before the free trial ended so that I didn’t waste any money. I chose this one and opted for the one off payment for lifetime premium that kept popping up as a prompt. Little did I know, because that is a “one off in-app purchase” it does not mitigate the subscription that will start at the end of the trial period. So come the end of the trial period, I still got charged a weekly subscription fee, despite the fact that I had paid for lifetime premium. To add insult to injury, they didn’t charge it straight away and instead charged me two weeks worth in the second week. When I emailed them to say that I had been charged a subscription, despite having paid a larger sum for the lifetime premium, they basically just told me that that was my problem for not “managing my subscriptions” and that I should be aware that an in app purchase is “nothing to do with a subscription”. I wish I had not given them a cent of my money.

Dear Mrs. Browne! Thank you for reaching out and apologies for the inconvenience. We are very appreciative of detailed feedback and we want to assure you that your insights help us review our opportunities to improve the PlantIn app. Please mind we are so proud you have chosen the PlantIn application after trying it out during the trial period and decided to opt for it to become your gardening companion. It is a new way to take care of your plants and get qualified assistance. Please note we have offered to your attention numerous features, which make the PlantIn app stand out from the cloud, especially watering calculator, care reminders, disease diagnosis, care guides, light meter, etc. We are terribly sorry to hear you encountered such a situation with subscription payments. It sounds like you have had a rough time so far, and we can understand that this can be frustrating. We kindly ask you to contact our Support team at the support@plantin.xyz email address so that our agents can give a helping hand and offer a solution to the case encountered. We can't wait to hear from you soon so we can show you how valued you truly are! Have a great day!

I signed up on a free subscription to give this a go as have seen is advertised and thought it would be useful. Within the first hour I found that the plant identifier was inaccurate and issues identified with my plants were vague.
I tried cancelling through the app the same day and as had answered a few questions following the cancelation, including “are you sure you want to cancel”, as well as offers for other deals for the app, I thought this cancellation had gone through. I resisted a few weeks later that I was being charged, tried cancelling again through the app, which I no longer seemed to be able to do, cancelled instead though my Apple subscriptions and emailed the app direct to request a refund. I found the process to be extremely frustrating as even though they have said I was charged by mistake, they will not refund me. They continue to ask me if I am sure I want to cancel and basically say it’s my own fault. This is horrible customer service and I am left extremely frustrated and disappointed that I have not even been heard.

Do not bother.

Dear Valued Customer! We want to sincerely apologize for your negative experience with our product. We are currently working on improving the identification feature so it works correctly. We would like to note that all charges are applied with the customer's permission. The app allows identifying a plant or plant's disease and prepares a cure guide in seconds. By using the app you may simplify your plant-caring routine. The app notifies you via daily reminders when to water, cut, propagate, repot your plants. The notification system is based on your routine, location, climate, and other important data. All the plant care requirements are handled automatically, so you don't need to find them on your own. Moreover, in case any additional questions appear, you may send a request to a gardener and get detailed instructions on further actions. In the Expert blog, you may read about your favorite plants, gardening tips, and lifehacks. It's unfortunate to hear that your experience with the PlantIn app has been exhausting. Also, we regret to know that you have faced technical issues with unsubscribing. We kindly ask you to contact our support team at support@plantin.xyz email address if you need assistance or instructions on how to cancel the subscription. Our agents will lovely help you. Until then we apologize for the inconvenience. Have a great day!