This has to be the worst cruise app out of all cruise apps (and I’ve used a few). When trying to book dining, whether it’s 6 weeks out or a few months before the cruise, the app just doesn’t work. Shows that there is availability, you go to reserve dining, and then you continually get error messages. Apparently it’s a known issue so no idea why they don’t just fix it. They reset my app and still doesn’t work. When on board, the app is not user friendly. It doesn’t allow you to bookmark all trivia’s in 1 hit. Some events allow a limited number of people to bookmark events and then you can’t bookmark it. It seems that they count bookmarking an event, as a booking, and you then can’t bookmark it. They need to ask their Cruise Directors to stop telling passengers that it’s the best cruise app (that’s what our Cruise Directors told us) when it’s clearly not.

So many problems with this app. The main one is that I can’t book shore tours. When I click on Shore Tours it keeps coming up with the message “there was an error in the processing of your request. Please check the information and try again. If you have any problems, please call princess line. They’ll be happy to assist you.” Ha ha what a joke !!!! So I’ve already contacted them 3 times. The people I’ve spoken too can’t help, I asked to be put through to the IT dept.”oh we don’t have a number for them. We have to email them.”I asked them to leave a message to ring me to see what’s wrong with my app that was three weeks ago and I haven’t had a reply. Terrible terrible app. And I’m worried it won’t work properly when on board. Do you developers even read these reviews !!!

This app is disgraceful, how a big company like Carnival/Princess can release such rubbish is beyond comprehension. It is slow, unintuitive to navigate, no one-click way to get to the previous screen, and no SEARCH button that I was able to find.And, worst of all, you MUST have it on your phone when on the cruise to do basic stuff like find information or order food. If one HAS to have it installed they should be making sure it is easy and seamless to use.Whoever is responsible for designing and approving this garbage program should be sacked.So, sadly, if you are going on a Princess cruise you will be forced to install it. Just be prepared for the disappointment.

I have 5 upcoming cruises, 2 on Island Princess as a B2B and then, on the same day I disembark the Island, I embark another Princess ship to do 3 B2Bs. This incredibly frustrating app has us down as ONE LONG CRUISE with a start date and a final date all on the one ship, the Island. Then it only allows dining reservations for the very first cruise! I also cannot book any excursions after the first cruise! Nothing comes up to show excursions for the following 4 cruises after the first one, let alone have us on the correct ship. I note other reviews with much earlier dates, have similar issues. Why hasn’t this been fixed?

This is the greatest load of rubbish, problem after problem, same message all the time.A problem has occurred! contact Princess!! or page would not open, try again, then you go through all the log on again details only to find the same thing. People , you may think it's no big deal.... but you are wrong, it took us 3 days to book 3 on shore trips! if we could we would have cancelled this cruise....it has caused us so much frustration, anger and ending up getting ratty with each other. It has taken all the shine off this trip not to mention Princess Cruises, do yourselves a favour, skip Princess!

The app just doesn’t work. Trying to complete pre-boarding requirements and it keeps reporting an error. Go onto the website and I can update and complete however app still says I haven’t completed pre travel requirements. Just received an email from Princess advising what I need to do to board the ship…..all through the app and what it wants me to do is not there! Reading other reviews I don’t think my experience on the ship with the app is going to be better. Old one seemed to work fine. Princess do your customers a favour, dump this app and start again!