Qustodio Parental Control App 4+

I find it difficult to find the information I want and hard to sort things out. For example I will get a warning of blocked activity with a button for more information, but it just takes me to the website and I have to go looking through everything to find the information I want. I would also like to be able to lock my child’s device not just turn off the internet. Also when my child has used up their time it gives them an option to to ignore it and continue on, this defeats the purpose of setting limits, they should need parental permission to extend access to an app or access to their device. I’m not impressed so far and if things don’t improve I won’t be continuing to use it.

Hello Wisey, We’re sorry to hear that you’re not satisfied with our Parental Control App. Please note that we do offer the option to lock the device once the time is up, and your child shouldn't be able to continue using the device. In this case, could you please contact us via our website referencing this review. We would like to know more about this issue so that we can investigate further. Regards, Qustodio Team

I gave Qustodio one star for the simple reason that you don’t provide a Mac m1 or Mac m2 version for the app. That’s incredibly lazy and quite pathetic. This chip architecture has been on the market now for WELL OVER a year and a half. Not only that but I know for a fact that all companies who develop apps that are placed in the App Store are given ample warning of the new chip architecture and that ample warning is provided to you quite heavily in advance so that you can then have adequate time to design the software accordingly. So if you’re not providing an option for users in this area it’s not coming across as if you can’t but more so that you can’t be bothered. Despite the obvious fact that there is enormous demand for this kind of software. Qustodio is clearly the top tier software globally for this specific area hence why I bought your top package and had it installed on both my children’s laptops phones. However due to your lazy ineptitude I can’t install Qustodio on either of the Mac desktops or either of their MacBooks. This inexcusable and a poor excuse for service. A pathetic failure of the highest order. Why did I pay top dollar for your top package if your software is not compatible with ANY of apples new hardware. Get it together. Get off your arses and start delivering service worthy of the money you charge customers.

Hello Davoth, we’re sorry to read about this issue installing Qustodio on your children's Mac computers, we are compatible with Mac computers using M1 and M2 chips). Unfortunately, checking your username we weren’t able to locate your case in our system. Could you please contact us again via qustodio.com/help-contact-form? We want to be sure to resolve this inconvenience. Regards, Qustodio Team.

I installed the app on a recommendation from a friend. 5 day fee trial is insufficient to fully assess the functionality, considering its a child using the device, not an adult. Settings need to be worked out with some trial and error.

The time restriction controls only allow on/off in 1 hour blocks, which makes little sense. Why not 10, 15 or even 30 min blocks?

The lockout at night impacts the app icons on the Home Screen and affects sorting and folders etc. Its frustrating for kids and adults when the icon has moved

The content filters are very strict. This might suit some parents or young kids but it blocks many legitimate sites. On a side by side comparison with my phone, there were many instances where I couldn’t see a reason why some sites or videos were being blocked.

Finally, the reason I deleted the app and requested a refund, was that I removed all content filters on my child’s phone (as part of the comparison above) and content continued to be blocked. I figured this may have been due to a lag in changed settings, but even after a few days, the same sites/videos were still blocked. I can only assume this is a bug.

I have since gone back to the inbuilt Screen Time app in iOS and to be honest it does a sufficient job. I think Qustodio is more suited for children less than 10 but for teenagers I think some controls can be wound back a bit. As such the content filters need to be more customisable and changes in settings need to work

Hi Lis, thanks for your review. Your feedback is highly appreciated and will help us to improve our ability to serve you and other users of Qustodio. We are always examining new ways to improve our Parental Control and we will share your opinion with our Development team to consider improving this with future releases. Thanks again, Qustodio.