At RACQ Bank, we’re always looking at ways to give you more. That’s why we’ve launched our new internet and mobile banking experience. With improved features, seamless online functions and enhanced tools, we’re aiming to make your banking experience better. The new RACQ Bank app allows you to:
• Manage your RACQ bank accounts and finances online.
• Check account balances and transaction history, including pending transactions.
• Full PayID support to send and receive payments almost instantly.
• Improved self-service including password reset, card management (disable, enable and activate your debit cards online) and customisable daily limits.
• Biometric ID log in (fingerprint or FaceID).
• RACQ Bank branch locator
• Access to support and secure messaging.
Published by RACQ Operations Pty Ltd on behalf of Members Banking Group Limited ABN 83 087 651 054 AFSL/Australian credit licence 241195 trading as RACQ Bank.
Pay ID mandated industry compliance changes, enabling you to continue to make & receive instant payments through the New Payments Platform (NPP).
Ratings and Reviews
Better, but not great
Problem 1: everytime I login it says there’s already an active session when there isn’t.
Problem 2: I get text messages and emails every time I made a transfer of money between my own accounts. This is despite all the alerts being set to off (extremely frustrating)
Problem 3: login is slower than before. Initial loading time is slower and now I have to press my name even though it’s the only account on the app.
Problem 4: keep getting pop up to add biometrics even though I already have. Also get a pop up to see new features of the app despite pressing the x everytime I see it..
The overall transferring funds process feels a lot more clunky than it did before the app redesign. Whilst a new design is great, the app feels like it just feels like everything is too big and is overall clunky.
Please do some performance and design tweaks ASAP.. other banks apps are far better than this
Great new RACQ bank mobile app
Just logged in to the new app. Hassle free.
It seems really fast and responsive and way easier to use than the old app. Great work RACQ!!! I was really getting sick of the old app, especially the balance page issue.
So this new app is easy to navigate and good being able to setup account nicknames. It would be good if there was more alerts and for like balance under $100. Anyway it’s new and I need to get back to exploring it more!!! :)
Looks okay but functionally rubbish
Clearly not enough time was spent testing this app. Face ID and pin set up doesn’t work without forcing me to activate push notifications which I don’t want activated. Mind you I can’t even activate them. Also every time I log in I keep getting told “user has an active session already.” I’m not logged in anywhere else at all. RACQ all about making money for the big wigs and not looking after it’s valued long term customers something that QTMB was always focussed on.
- The Royal Automobile Club of Queensland Limited
- 180.9 MB
Requires iOS 10.3 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- Rated 4+
- © 2017 RACQ
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Up to six family members will be able to use this app with Family Sharing enabled.