Ritual - Order Local Takeout 4+

Cannot access my account

I’ve been using this app several times a day for months but now I’m logged out It recognises my phone number however every time I enter my email it says we’ve encountered a problem. I have many email receipts from ritual and the only way I can get support is through the app that I cannot access. I was loving this app up until now. Would really like some help logging back into my account please.
Update a week later I can log in again. Good customer service

Developer Response ,

Hi there, we're so sorry to hear about your log in experience. It appears that there may be an issue with the format of your phone number. In most cases, if your number begins with a zero, removing it will help resolve this issue. If you still experience log-in issues, please write in through contact.ritual.co and our customer support agent will be happy to help with your log-in process.

Glitchy app with terrible customer service

The second time I ordered via app my order stayed as ‘pending’ for 15 mins after charging my Amex card. I decided to walk to restaurant to collect my order regardless. Restaurant claimed no order was received by me or credited to them from app.
I then cancelled my order on the ‘frozen’ ‘pending’ ritual app page and paid again for order to restaurant directly.
When I lodged complaint and refund of $13 to ritual for the order I never received, they asked for my phone records to restaurant to prove I had ordered with them directly, then they accused me of cancelling my own order on app by mistake and wanted copies of my cc transactions... which I gave. Ritual have still not credited me for a mere $13 for their screw up of an order that never went to restaurant and keep trying to justify their errors by making their mistakes mine!
This tech start up won’t last long. Epic fail. Returning to reliable Hey You app instead :)

Developer Response ,

Hi Kate, Thanks for reaching out and sorry for the inconveniences here. We just checked for you and can assure you that you were not charged for the order that was cancelled. This is a temporary authorization, not an actual charge. Like many other companies, Ritual uses temporary authorizations to confirm your payment method. Authorizations are a typical security measure used by credit card processing systems to validate accounts.
Ritual has already released this authorization on our end. Your bank may take 1-5 business days to release the authorization amount to your account.
Should you have any questions about their authorization timeframes, processing methods, and policies, we suggest contacting your bank directly. Sorry for any inconveniences here.

Great customer service every time

I’ve used Ritual on and off for years to save waiting for coffee/lunch for up to 20 mins when I’m in the office (CBD). Every time I flag a usually small error in the cafe/restaurant listing the team are very prompt to reply and investigate and look to fix the error. Keep up the great customer service and I hope to keep using your app for the long time!