Service enhancements and bug fixes.
Ratings and Reviews
Live view and camera sensor detection sensitivity issues
Purchased 3x cameras and having a lot of live view intermittent connectivity issue being not displaying on your mobile devices.
Having to find out later that there are others experiencing same issues and even Swann has place a note on there FAQ page that these issues has been acknowledged and working on it to fix the bugs, but these issues were discovered while ago and no updates yet has been released or done.
Disappointed with this issues and the worst part is the sensors sensitivity being completely wireless and rely on WiFi has experienced 2-3 second delays to record actual events and furthermore at most times it does not record someone walking in to your front house, it kind a defeat the purpose of having a security cameras with this issues.
I have tried and played with different settings and didn’t worked and I’m bugged with this issues. Called their call centre in Philippines and limited information is answered and most answers are from the FAQ page, not talking to real technicians and problem solvers.
Do not purchase! App needs a LOT of work
I’m extremely disappointed. I’ve had the same problems as other reviewers. The system has a lot of bugs and needs work, even though it’s had app updates. The problem is the app, or the connection between the app and camera. It needs a lot of work. When you open the app to view a live stream it takes a ridiculous amount of time to actually view. It stays on the loading screen for minutes before it shows you the live picture. So by the time you want to see something it has already gone. I sometimes have to open the open and then close it, and open it again because it will not even go to a live stream. I’ve bought a WiFi extender so it connects to the camera for a stronger signal inside the house, I’ve tested putting the camera right near the WiFi modem but it is still super slow. There is something that needs to be addressed in terms of Swann hardware, it is extremely slow for a 2018 electrical product. Don’t waste your money on this.
Developer Response ,
We apologize, have you tried the latest update? It seems to fix the issue for many of our users. If it doesn't work for you, could you contact us at firstname.lastname@example.org so that we can work together to figure it out?
Your feedback is important to us.
Please let us know how we may further assist you,
Swann Customer Support
Peace of mind
I find this app very good since the recent update all appears to be working great, the added ‘Mode’ feature is also a very welcome addition, in the past I found it cumbersome to activate each individual camera when leaving home. Although I would like to be able to use force touch on the app icon in homescreen to select ‘mode’ without the need to open the app. Overall I find this app and their other products offer great peace of mind over the security of my house.
Developer Response ,
thank you for your review Breeno
- Swann Communications Pty Ltd
- 49.1 MB
Requires iOS 10.0 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, iPad Pro (9.7-inch), iPad Pro (9.7-inch) Wi‑Fi + Cellular, iPad Wi-Fi (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9-inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation), iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro (12.9-inch), iPad Pro (12.9-inch) Wi‑Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi-Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad (7th generation), iPad (7th generation) Wi-Fi + Cellular and iPod touch.
English, French, German, Italian, Japanese, Spanish
- Age Rating
- Rated 4+
- © Swann Communications Pty Ltd
Up to six family members will be able to use this app with Family Sharing enabled.