Shinkansen smartEX App 4+
Tokaido/Sanyo/KyushuShinkansen
Central Japan Railway Company
-
- Free
iPhone Screenshots
Description
This is an official smartphone app to conveniently use the online reservation services “Smart EX” for Tokaido Sanyo Kyushu Shinkansen.
▼With the EX app, you can:
- Reserve Shinkansen seats through the app easily
- Discount for early booking
- Reserve Shinkansen seats up to 1 year in advance
- You can make as many changes as you need, free of charge, before getting on the train
- Reserve a set of Shinkansen seats and hotel rooms!
- Reserve activities, hotels and car rentals!
- Select any seat from the seat map (*reserved seats only)
- Information on services available in stations and trains
- You can log in quickly by using fingerprint authentication.
(only for compatible models)
▼ Main features
- Membership registration
- Purchase ticket/Reserve seats (time designation, train name designation, easy free seat reservation))
- Confirm reservation
- Change and refund reservation (reducing the number of persons)
- Display purchase history and receipt
- Check, change member information
- Display QR-Ticket for boarding
- Designate or register IC card for boarding
- Service status information (Link)
▼ Notes
- Membership registration is required to use this app. For registration, personal information is required, such as member name, date of birth, and a valid credit card, etc.
- Ticket purchase (reservation) payment will be taken from the credit card registered on the account.
-- You need to register or designate IC card for public transportation (*) to travel ticketless with IC card.
(*) Kitaca, PASMO, Suica, manaca, TOICA, PiTaPa, ICOCA, Hayakaken, nimoca, SUGOCA
- You need the pickup code to pick up tickets from ticket vending machines, etc., at main stations of Tokaido Sanyo Kyushu Shinkansen, such as Tokyo, Kyoto, Shin-Osaka, Hiroshima, Hakata, Kumamoto etc.
- Please do not use this app to make a seat reservation for Japan Rail Pass.
- This service is available only in English.
- For more details on this service, please see the website.
*The email address below is for inquiries about application specifications. Please note that we cannnot answer inquiries about the service.
What’s New
Version 8.1.14
▼Ver. 8.1.14
- Performance improvements
Ratings and Reviews
Outstanding in being bad
How can someone build such a crappy app? This app is an example of how to not build an app. List of issues you will face :
1. Password is 8 digits long. Entering more characters will not do anything .
2. Card is not accepted and hence will not allow you to login. Any decent app should show the error with card and let users create an account .
3. Since you can’t login with card and don’t know what is the actual error, this app is going to be basically useless.
4. In 2024 , they only support card details. No Apple Pay , no Google pay, no stripe, just some random payment gateway which does not accept most cards.
Rejects every foreign credit card
Entered 2 different foreign credit card details, 3 visa and one MasterCard, every single one was rejected and wouldn’t even let me sign up. Two of them are actual foreign currency holding cards with the institution registered to operate in Japan. You know who does accept every credit card - 7/11! If 7/11 can figure it tf out you think a Shinkansen booking app could. So frustrated right now. I just disclosed all my personal information and was rejected 4 times from creating an account. Feel like this is a scam!!!
Works very well
Loving this app, not sure why there are many negative reviews. Registration is a bit clunky but once you have set up your account it’s great. I added my IC card to it and my booking was automatically linked to the card, which is in my Apple Wallet. Just scanned my phone at the gate and hey presto you’re away. No queueing for tickets, no fees (unlike 3rd party booking apps). Just works great. Highly recommended
App Privacy
The developer, Central Japan Railway Company, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You
The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- Search History
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Central Japan Railway Company
- Size
- 49.3 MB
- Category
- Travel
- Compatibility
-
- iPhone
- Requires iOS 16.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2017 Central Japan Railway Company
- Price
- Free
Supports
-
Wallet
Get all of your passes, tickets, cards, and more in one place.