Shudder: Horror & Thrillers 17+

Great content- the only problem is the app logs me out regularly, forcing me to log back in when I want to watch something. Also the app is really sketchy. I can’t pause/ rewind etc mid way thru the movie. It stops and goes back to the beginning, then you have to fast forward until you find where you were up to. Apart from that it’s well worth the minimal monthly subscription. Quality scary movies are not all that frequent on Netflix, Stan etc so this is a much needed addition to any horror film addict!

Shudder Support is the WORST support I have ever experienced!! They NEVER respond or fix issues!!! Why bother having a support ticket system if you’re not actually going to support your subscribers or your platform???!!! I have been subscribed to Shudder for only 4 months now and three times during that period I have had issues where randomly the Shudder platform won’t allow me to play any movie, even a movie I have watched previously! When I press play it says “Update Subscription To Watch” even though I already have a paid subscription, and when I tap on the “See Plan Options” my Apple device confirms I am currently subscribed! I have tried EVERYTHING, logging out and logging back in, deleting the app and reinstalling, trying my subscription on another device, NOTHING fixes the problem!!! The last two times this happened I received NO support from Shudder and the problem seemed to randomly fix itself after about 2 weeks!! Combined, I have already lost a full month of Shudder access due to this issue and am now experiencing this issue AGAIN, and AGAIN I have had no response from the Shudder support team except for the automated email confirming my support ticket has been created! I expect a full month credit/refund and now another additional full month credit/refund for this same problem reoccurring and the further frustration I’ve had to endure!!!! I would appreciate a response from someone, ANYONE at Shudder!!

I subscribed to Shudder three weeks ago and it has never worked. I get an error message every single time I try and play a movie. I have messaged tech support and told them I have uninstalled and reinstalled the app and it still will not work. I sent the photo of the error message to them four times and they asked me for it again. Mind you, it took a week for them to respond and since then I have had absolutely zero communication from “customer service” despite following up with them on the issue. This is disgusting and a waste of money given I have never been able to use the site. Don’t waste your time, money or energy as they don’t care and will not get back to you. They just take your money and run. This is hands down the WORST streaming site I have tried and the WORST service (word used incredibly loosely) I would rate them a minus 100 if I could. To say I am disappointed is an understatement. I’m still waiting on a response and a refund by the way if you are reading this shudder people and you should be ashamed of yourselves.