Sked Social 4+

Unreliable

I wanted to love this app but it is unreliable (posts fail, don’t get posted at the time of schedule, edits don’t save). My posts were stuck in “upload” and therefore couldn’t post subsequent content or edit existing content- took 2 weeks to receive the due support from the support team (after following up myself multiple times to get a response). On the flip side, once contact is made, the support is finally decent. The app has good qualities in scheduling and is easy to use. They have recently made changes and I am optimistic things will improve.

Developer Response ,

Hi, apologies for support not being onto it as fast as possible. It was an engineering problem and so took some time to fix and deploy. The version you're on now (v2019.12) has fixed the problem with the uploading that you experienced (unfortunately you were uploading some videos that were in an unsupported format that we hadn't come across before and so we had to make sure we handled it correctly, which is what the new version now does). You shouldn't experience any more issues with the post failing to upload and if there is a delay over 30 seconds we've also added a manual timeout option so you can cancel it and not affect your posting like before. You should not experience any issues though once the content is uploaded though as our system is pretty bulletproof! Hopefully you can enjoy the new update (includes iPad support too if you use one!) and like it enough to give us a better review :) Thanks, Dan

Sub-par software, less than stellar service

I turned to Sked because it promised auto-post for video carousels. However, it changes the colour gradients of my video posts. When I contacted customer service they weren’t particularly responsive. Nevertheless, when I use other services such as Later or Preppr I don’t have this problem at all. I notified Sked of this problem on the 17th Aug and signed up for the service on 11th Aug. Customer service then took over a week to get back to me with no way forward to solve the issue. When I requested a refund as I am unable to use the service, I was told that I needed to have raised the issue within “7 days of signing up”. My advice - don’t wait for customer service to assist you in any way and if you’re going to pay for scheduling software, skip this one and try another service.

Not stable

My work has made the switch to Sked, and I must say the app is very very unreliable! I can’t even upload a 15 second reel without the post failing. Not. Good. Enough.