Starlink 4+

This is saying that I should see something for two step verification and I don’t see anything for two step verification method whatsoever I’m not seeing any blue dot 🔵 beside my newest update like it actually should be showing and it’s like thid app is saying that it has updated by its like the same update just keeps showing up and saying that it’s updating again and again I’ve never seen anything like this before with updates and my app hasn’t been hidden so I don’t know why it’s doing this weird behaviour

Firstly the user experience is terrible when it comes to finding customer support; it’s like they don’t—want—you—to—find—it, you have to press the tiny thumbs down button at the very bottom after going through 3-4 actions before that. The internet dropped out suddenly and after 4 days of waiting, the only response I’ve had was an automated generic message, there is no way to speak to a real person or call them, pretty rich considering the price point of this internet service and equipment is 4-5 times more expensive than other internet providers. On a positive note, when the internet is working, the download speed is really good. Unfortunately it’s not so good that you forget about the lack of customer service — and; internet speed is only a positive if you actually have an internet connection.

I don't understand why people are using these app reviews to voice their opinion about an internet service they don't even have or find too expensive. There are better places to do that.

This app is functional and serves multiple purposes. It guides you through the process of finding the optimal spot for your Starlink dish, it guides you through the (simple) setup process, and it provides you with a way to monitor your equipment and connection. It does so in a stable, consistent and userfriendly manner. So far so good.

One thing I would like to see is actual push notifications for service updates. A few days ago I had an in-app message announcing intermittent service later that day. As a fairly new user I open the app quite regularly, but it would be good to see this kind of announcement as a notification.

I also want them to enhance the configurability of the router, which is done through this app but is very basic. Some additional features such as DHCP range setup and IP reservations would not go amiss.