Starlink 4+

I don't understand why people are using these app reviews to voice their opinion about an internet service they don't even have or find too expensive. There are better places to do that.

This app is functional and serves multiple purposes. It guides you through the process of finding the optimal spot for your Starlink dish, it guides you through the (simple) setup process, and it provides you with a way to monitor your equipment and connection. It does so in a stable, consistent and userfriendly manner. So far so good.

One thing I would like to see is actual push notifications for service updates. A few days ago I had an in-app message announcing intermittent service later that day. As a fairly new user I open the app quite regularly, but it would be good to see this kind of announcement as a notification.

I also want them to enhance the configurability of the router, which is done through this app but is very basic. Some additional features such as DHCP range setup and IP reservations would not go amiss.

Firstly the user experience is terrible when it comes to finding customer support; it’s like they don’t—want—you—to—find—it, you have to press the tiny thumbs down button at the very bottom after going through 3-4 actions before that. The internet dropped out suddenly and after 4 days of waiting, the only response I’ve had was an automated generic message, there is no way to speak to a real person or call them, pretty rich considering the price point of this internet service and equipment is 4-5 times more expensive than other internet providers. On a positive note, when the internet is working, the download speed is really good. Unfortunately it’s not so good that you forget about the lack of customer service — and; internet speed is only a positive if you actually have an internet connection.

Awesome service. Awesome app. Can I suggest that you allow the account holder to block devices connected to the network. At the moment if users want to block devices they have to buy a third party router because the starlink router/app doesn’t have the ability to block devices connected to the network. Would be good if we could do it on the starlink app. Thanks