State of Survival: Zombie War 12+

Best game ever

I’ve played for 545 consecutive days & have multiple active accounts. Never had any problems with customer service. They are responsive & respectful. The game has a fantastic discord channel so if you’re not sure go check it out. No I’m not a mod or employee of any kind. I just love this game. I am a f2p player who does occasionally buy some bundles. This game is so generous in rewards that if you do your daily missions & play the team activities you can grow without buying everything. Yes, it does take longer. It’s a game that requires you to think, negotiate, builds team skills & you meet great people from all over the world. I’ve written this review because I’m tired of all the negative comments. You can’t accidentally buy anything in the game unless you have your personal settings wrong for your purchasing anywhere. No one touch buyin. You bought & didn’t like. Bad luck. If you want to enjoy & actively play a great game try it for yourself!

Great game, terrible customer service

I’ve been playing this game for nearly a year and accidentally brought a few packs in my farm account and contacted customer service to request to have them transferred to my main, which I will add, I have spent a very considerable amount of money on. I accidentally used the vip points when collecting the daily drop out of habit and was told in order to replace them from the pack I could use bios in the vip store by the customer service rep. Except that by doing that it automatically added them to my vip points and not back into my backpack as they were needed in order to make the transfer. I was also told I’d need to replace 160 badge tags into my backpack, however these items are never displayed there and I have 1000 sitting under chief gear. To say I’m disappointed is an understatement after nearly a week of backwards and forwards with customer service and being told miss information and continually reminded that if I don’t magic the vip points back (or spend more money to replace them) within 7 days my request wouldn’t be facilitated. Something small like this on what was a genuine mistake on my behalf of not realising what account I was in leaves a bad taste in my mouth. It’s the little things like this that keep gamers like myself happy and spending, but happy I am not.

Developer Response ,

Hello Survivor, we truly apologize that this happened. But we can assure you that our support team is always doing the best they can to assist our players. We apologize if you feel disappointed and we appreciate your feedback. We'll truly learn from it and take them as subjects for further improvements. Thank you for your time and happy holidays!

Incompetent MODs

I’ve been playing SoS for almost two years now. I’m one of your pioneer players and I’m half way to completing VIP 12. Recently, I’ve contacted the in game support and asked them to help me with my issues on Christmas Wish event. Three MODs contacted me and each one of them gave me their apologies for not replying soon. I got reply from each one of them after almost 48 hrs. But, none of them truly helped me with my issues and made me even more confused with their replies. My issues are still on hold and I still have an open ticket but the event has already ended. And up to now, no one is giving me the answers to my questions and all I get are apologies from them for not replying soon. So, I told them that I’m disappointed in them for being incompetent. And after that, my game started getting Data Error every 5 seconds and I couldn’t even play the game properly now because I have to Reconnect the game every time it gives me Data Error. That’s how they treat you when they don’t like your reaction to their incompetence. And may I remind you that I’m one of the pioneer players of this game. In my opinion, this game will only be as good or as bad as the kind of MODs you hire or as to what kind of services you give.

Developer Response ,

Hello, Survivor! We're so thankful for the time you took to leave us an honest review about the game. We understand and respect your feedback and we do apologize that you've experienced this. Rest assured that our support team is always trying their best to solve our players' concerns. We'll try to improve for a better service. As for the data error, you may try to install the latest version of the game or reinstall the game. Make sure to bind your account first before doing this. Kindly check if you have a stable connection and at least 5GB of free memory in your device. Thank you for your patience and support for the past two years. We are really lucky to have you and we're hoping that you'll reconsider rating us again.