iPhone Screenshots

Description

Suncorp Secured is a Two-Factor Authentication app providing an additional layer of security for your Suncorp Accounts.

1. Download the Suncorp Secured App.
2. Use your Suncorp Credentials to log in.
3. Set your unique 6-digit PIN code.
4. When prompted, enter the 8-digit token code into your Suncorp App, Suncorp Bank App or Internet Banking.

What’s New

Version 1.2.2

Thanks for using the Suncorp Secured App!

We're continually updating this app to improve your experience and make all your two-factor authentications as simple as possible.

This update includes a couple of bug fixes.

Ratings and Reviews

1.7 out of 5
201 Ratings

201 Ratings

akh2919 ,

Just terrible

Like all products from Suncorp, this app is frustrating, unnecessarily complicated and infuriatingly full of bugs. I managed to log in and input a pin, the app then crashed before finalizing. I tried to log back in to restart the process, and it wouldn’t accept my ID and password that I had literally just used a moment ago. It has an option for “forgotten credentials” that takes you only to a phone number- no option to retrieve credentials online. Not to mention that I shouldn’t have needed to ‘retrieve credentials’ because the details and password I was using were correct.
After I called the number provided and sat on hold for 10mins, the rep told me that the app has known problems and I should just uninstall and reinstall. That did the trick.
Honestly, with all the time and energy I’ve put into trying to get Suncorp apps and websites working I could have just moved all my accounts to a new bank and it probably would have been quicker.

Recalcitrantprincess ,

Frustrating

Used this app once 6 months ago and completely forgot I had it or the pin. To reset the pin I had to all customer service - it took at least 8 attempts to reset the app (over half an hour on the phone) meanwhile I was locked out of my account because I couldn’t access it with out a number from the app. Only found this out while I was trying to pay for something via poli online so decided to pay by card - but I had to transfer money from one account to the other. Then found out I had been locked out of my mobile app due to my failed attempts to sign in on poli. Really ruined a whole afternoon. Get it together Suncorp

Brisbyte ,

Simple to use App

I cannot understand the poor ratings. If you use internet banking, it appears in the past you could buy a Security Token. This has been replaced by downloading this App. When you open Suncorp Internet Banking on your PC you have to enter your Customer ID, your Password and there is another field, Security Token. It’s here you open the Suncorp Secure App and it generates a Security Token Number which you copy and enter into your Internet Banking Screen on your PC. What could be easier. I assume the same works if doing your banking via the Suncorp Bank App. which works like your PC’s Suncorp Internet Banking, but just on your mobile phone.

App Privacy

The developer, Suncorp-Metway Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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