Screenshots

Description

With Swann Security, everything is controllable via this single app.
Swann’s wired security systems, including all of our latest DVR and NVR series, now work seamlessly with wireless solutions such as Swann's new range of Indoor and Outdoor Wi-Fi security cameras.

A list of products that work with this app can be found here:
https://www.swann.com/us/apps

Please note that other Swann CCTV and IP camera models will not work with this app. This page will be updated as new compatible products are released.

Note: This app uses a data stream that will connect to your Swann system via 4G/5G or Wi-Fi. When using 4G/5G, the video from your Swann device may be considered "downloads" by your phone service provider and could contribute to any download limit your phone data plan may have. If you exceed any plan limits you may incur additional usage charges. Consult with your mobile service provider regarding the use of a video streaming app and how it may affect your plan.

For assistance with this app, contact Swann Tech Support – tech@swann.com

What’s New

Version 4.5.2

Secure+ Subscription Plans can now be added via the app and charged to your iTunes account for ease of use and convenience.

Ratings and Reviews

4.5 out of 5
15.3K Ratings

15.3K Ratings

MidgetClark ,

I like it but...

I’ve been very happy with the app up until the last update. Now EVERY time I open the app the modes configuration menu comes up no matter what I do. I’ve hit the do not remind me again checkbox and configured my settings so many times and it still won’t stop coming up. I’ve removed the app and reinstalled and still it won’t change. My IOS is up to date too.
The current update even says they fixed this issue. Well it’s not fixed for me!
Please fix as it is incredibly annoying to have to flip through the notification every time.
Otherwise the app works for me.

Developer Response ,

Hi MidgetClark. We have now applied a fix to stop the Modes Welcome screen appearing for all users in our next app release. We are just finalising this app for a market release over the next few days, however if you would like to receive an advanced copy ahead of time which should solve this issue, you are welcome to join our beta app programme by following this link: https://testflight.apple.com/join/3Xuoi0Zm - SD, Swann team

Jumix44 ,

Pairing

I’m running the current 2.17 Alpha test app. Still finding that the major problem is re-pairing a camera when it stays offline. I get board after an hour trying both normal and “ manual “ pairing approaches. My wifi is via a Deco nest system throughout the house. The iPhone had no trouble seeing the camera’s wifi signature, but the app still says “ unable to connect “ I have eight cameras, 4 are Spotcam and are connected via the Ethernet cable and 4 are Indoor Alert types. Presently one of the Alert cameras is offline and won’t re-pair. Sometimes when a camera goes offline it will connect via the app, but if after 3 days it remains offline, then I disconnect it and try to re - pair. That’s when the trouble begins. Sometimes deleting and re installing the app fixes the issue but not always. Is it possibly that the iPhone and the app are not 100% compatible? Is there another way to resolve this annoying problem in what otherwise is a good system. The Ethernet option is definitely preferable as getting a good wifi signal through double brick walls is no good. I could only get about 30% wifi . With Ethernet it’s 100%.
Regards Jules

Developer Response ,

Hi Jumix. Thank you for your detailed review and sorry to hear you are having issues with our cameras. Many of our development team are also based in Australia like yourself, and we would like to try and work directly with you to try and troubleshoot the issues you're experiencing. Could you please contact me on promotions@swann.com and we will do our best to assist. Thank you, Steve, Swann team.

Micky1380 ,

Constantly crashes and freezes

This is a good app to see what’s going on however I find that I get a 30 sec window of viewing in wide screen (rotating my phone), and putting it on HQ to actually see details, before either it stops live streaming with a error of ‘live view from device has stopped’. This will either freeze my phone entirely (either with the last picture stuck on the screen) or I have to close the phone and wait about 1min to turn the phone back on. Alternatively I get a retry link which doesn’t work, I have turn the phone back to portrait, wait for the images to load again, and I try again. Otherwise I am viewing live view and it’s no longer live because nothing is moving and it’s totally frozen. It would be great if you could fix this as it is really frustrating.

Developer Response ,

Hi Mickey1380, I'm sorry for the issues you have experience with your Swann security system. We read all reviews and are listening. We have shared this with our app development team for further investigation and if we can see the issues you describe, we will address this as quickly as possible with the next app release. We welcome you to log your issues with our tech support, as they can ask additional questions to help us isolate your issues. The 24/7 toll-free number in AUS is 1800 788 210. Regards, RV-Swann team

App Privacy

The developer, Swann Communications Pty Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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