Magic at your fingertips
Manage your Telstra services and take advantage of offers while you’re out and about with the Telstra 24x7 App.
• Pay bills while waiting for your coffee
• Switch on International Roaming before you board
• Check your Telstra Plus points while watching your team
• Recharge while travelling on a train
• Live Chat with us 24 x 7
• Stay on top of your data
• And more, so much more
In this version of the Telstra 24x7® app we have made:
• It easier to query bill charges via the Bill Query tool in the Bills page
• Enhancements to Telstra Plus. Join, redeem and view you points via the Offers page
• Application stability and performance enhancements
Ratings and Reviews
The live chat function whilst useful easily disconnects and you lose the ability to go back to conversation. Three times now it has dropped out (eg I fumbled and accidentally swiped across the screen and it returned to app home page) and I’m expected to go back in and start a whole new conversation with someone else, repeating the exact same information which is very frustrating particularly when the first time I had someone really helpful who was nearing solving the issue, and when I went back in was told they couldn’t help (at a much earlier point in the conversation) and to go to a store.
Developer Response ,
Hi kyscmasj, I'm sorry to hear about your experiences. If you still require assistance with your services, please speak with our team on Facebook https://tel.st/2jyk7 or Twitter https://tel.st/xhcn3 who will be able to follow this up further with you. - Tim
Apart from broad agreement about performance and reliability issues, Telstra have recently taken a backwards step on information transparency.
Many years ago I had a complaint upheld which led to the expiry time/date on for prepaid accounts being displayed with the time of expiry, rather than just the date. There was ambiguity over the expiry date in that it was unclear whether expiry was at the beginning or end of the given day. Telstra claimed it was the beginning of the day and so people were routinely losing their carried over financial and data balance. I complained that this was not a reasonable interpretation and had my account credited the lost amounts - along with a change to the app which displayed the actual rollover time.
Recently however, this appears to have been reversed and the date alone is being displayed. I suspect it’s simply a coding oversight, but the cynic in me says it’s more likely a deliberate attempt to claw back some revenue from those who don’t notice or can’t be bothered challenging.
Telstra, you did a good thing by admitting an oversight and correcting it. Please don’t take a backwards step on a rare act of integrity which managed to restore some of my faith in corporate integrity.
Developer Response ,
Hey gbarber-dnc, thanks for getting in touch. Some time ago, in response to the very problem you describe, we changed the expiry time to midnight AEST on the date shown in the various places our customers can check their credit. So if you recharge on the day displayed, your credits etc. will be carried over. Hope this helps, if there's anything more we can do to assist please don't hesitate to find us on Twitter here: https://tel.st/64nax or on Facebook here: https://tel.st/p8y5p. -Dan
This app is so glitchy!! I can’t even be specific about what the problems are because they happen so frequently! If I want to download a bill, it will say: ‘the PDF is unavailable at the moment’, if I go to pay the bill, the screen hangs on the payment page, if I want to check my data usage, it will say: ‘that information isn’t available at the moment’. I have deleted and re-downloaded the app multiple times, I try reloading it before I go to use it but nothing seems to fix the issues. They are not connection issues, they happen whether I’m on 4G or WiFi..... judging by the other reviews on here I’m not the only one to have these issues and they’ve been going on for ever! How hard is it to fix this app?
Developer Response ,
Hey jacksondogg, it's disappointing that you've had some trouble with various features in the App. We definitely want to investigate this further for you and try to identify the cause. Can you send us more details via https://tel.st/l84ky so we can take a look? -Jesse
- Telstra Corporation Ltd
- 109.1 MB
Requires iOS 10.0 or later. Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPad Air, iPad Air Wi-Fi + Cellular, iPad mini 2, iPad mini 2 Wi-Fi + Cellular, iPad Air 2, iPad Air 2 Wi-Fi + Cellular, iPad mini 3, iPad mini 3 Wi-Fi + Cellular, iPad mini 4, iPad mini 4 Wi-Fi + Cellular, 12.9-inch iPad Pro, 12.9-inch iPad Pro Wi-Fi + Cellular, iPad Pro (9.7-inch), iPad Pro (9.7-inch) Wi‑Fi + Cellular, iPad Wi-Fi (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9-inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5-inch), iPad Pro (10.5-inch) Wi‑Fi + Cellular, iPad (6th generation), iPad Wi-Fi + Cellular (6th generation), iPad Pro (11-inch), iPad Pro (11-inch) Wi-Fi + Cellular, iPad Pro (12.9-inch), iPad Pro (12.9-inch) Wi‑Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi-Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi-Fi + Cellular, iPad (7th generation), iPad (7th generation) Wi-Fi + Cellular and iPod touch.
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2013 Telstra Corporation Ltd
Up to six family members will be able to use this app with Family Sharing enabled.