My Telstra 4+

Five years ago I changed back to Telstra. The quality of coverage was so much better and internet so much quicker. Disturbingly Optus still had my license details and managed to pass them on to the hacker from the security breach a few years ago. Not really what you expect from a multinational internet provider. Much happier with Telstra. A bit more expensive but reliable and much faster with vastly better coverage and superior security so far..! Unfortunately I watched the delivery truck pass where I live and not 🛑stop. The driver said he left a note of delivery in the letterbox. There is nothing in there. I was home and waiting for the arrival of the parcel. I wonder if it’s StarTrack policy to keep on driving when there may be difficulty with finding a car park? Unfortunately I can’t go and pick up the parcel as the driver didn’t leave a notification of delivery attempt. It’s really frustrating to have to deal with this as I am on a disability pension and have difficulty walking. Fortunately the Customer Service Representative at PO was happy to accept my Drivers Licence and one of the residents was happy to give me a lift to pick up the article. Hopefully this is a one off and doesn’t become the norm. The article is a Telstra M6 Nighthawk Mobile Modem and is working extremely well. Eventually I’ll work k out it’s full functionality! Cheers Leo Damnics

Hi there, sorry to hear that you are having difficulties with your recent delivery. We're here to help! So that we can assist, head to the ‘Get help’ tab and select the messaging icon on the bottom right corner of the screen. Thanks, Han

My ‘new’ plan was to ‘change’ the old to the new with all the existing personal information: Email address, email statements, direct debit. Why has this not happened? My first contract was to provide Telstra nbn in January, contract 5/1 21. It has been an absolute disaster since then. Boxes delivered to wrong address. Endless phone calls followed from ‘Telstra’ accusing me of ‘ what did I do to the box?’ Continued for about 2 weeks. Another set of 2 boxes took over a month to deliver and then told me they were the wrong ones because I had cable. They knew I had cable from the beginning 5/1/21. Then they cut my cable off and I had no internet for over a week. I was bullied to agree to a new plan and promised I would have the internet in an hour. Total lies. I had to go into work during the lockdown because I had no internet and needed it for work. I was then told I had to pay an extra $100 as the connection missed the cut off time. ???. From the 5th January?? I have always used Telstra. I have been treated very badly and I am yet to be contacted to advise when the connection will be made at the cost of $240. This email arrives as if I am a new connection when I have been a customer for 20 years. I am not happy. How are you going to fix this?

Hi There, Sorry to hear that your not happy about your recent experience. An easy way to get help is to message us in the My Telstra app. Send us a message and we’ll get back to you as soon as possible. Head to the Get help tab and select the messaging icon on the bottom right corner of the screen or you can contact us via https://www.telstra.com.au/contact-us. Thanks Sweeney

I can’t put my finger on it, but the aesthetics need to be refreshed. It’s very business-y or corporate-y. I would love to see the app updated with some more fun and dynamicism.

My second grief is with the Services tab. I have a lot of services with Telstra which is currently displayed in a long list. I would love to see the option for categories. For example, I go to Services and I can tap on Mobiles and I’ll get a list of mobile services, tap on Internet and I get a list of internet services etc. Even better would be the option to create groups. For example, I could create a group called Wife and add all my wife’s services to that group. It would also be great to pin services of my choice to the Home page. Speaking of the Services tab, I can order the list of services how I like. The problem is that the list never stays how I arrange it. Every time I go to the My Telstra app, the list is always out of order. This is very frustrating.

I have more suggestions, but the abovementioned will do for now. Thank you.

Hi there, thank you for reaching out and providing us some feedback and suggestions. Can you please send us these details via tel.st/MyTfeedback and we will pass through your feedback on your experience, to the right team. Thanks, Han